Error in upgrading my subscription

Varsha GR 40

I was trying to upgrade my Azure student account which was disabled to a pay-as-you-go account.

I had already given the payment details on the sign-in page of Azure.

After which I followed: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/upgrade-azure-subscription

to upgrade my subscription, but while doing so: I got this error Screenshot 2025-01-16 212539

Can I know what I should do?

I also followed one of the Q&A threads when I received this screen:

Screenshot 2025-01-16 214001

santoshkc 11,790 Reputation points Microsoft Vendor

2025-01-17T14:06:59.1966667+00:00

Hi @Varsha GR,

Thank you for reaching out. To resolve the issue with upgrading your Azure for Students account to Pay-As-You-Go, please ensure your account is eligible for the upgrade. Double-check that you've followed the steps correctly in the Azure portal by navigating to Subscriptions, selecting your disabled subscription, and looking for the Upgrade option. If you encountered an error during the payment or verification step, ensure your payment details and phone number are correct.

If the issue persists or the upgrade option is unavailable, please submit a support request through the Azure portal under Help + Support and providing the error details.

Thank you.
santoshkc 11,790 Reputation points Microsoft Vendor

2025-01-20T03:19:13.69+00:00

Hi @Varsha GR,

Following up to see if the given response was helpful. Thank you.
santoshkc 11,790 Reputation points Microsoft Vendor

2025-01-21T13:17:06.16+00:00

Hi @Varsha GR,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Thank you.

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