Can't see who is in a shared excel file

Question

Hello - I can no longer see the initials of people who are in a shared excel file in the upper right hand corner. Other users can see MY initials when I'm in the file, but I can't see theirs. Anyone know how to fix this?

Answer 1

Hi @Dee Cee

According to your case description, you encountered a temporary problem, which may be caused by sharing settings or cache issues. Please try the following possible solutions:

Check the sharing settings:

• Open the Excel file that needs to be shared.
• Select the "Review" option in the menu bar.
• Click "Share Workbook".
• Make sure the "Allow multiple people to edit at the same time" option is enabled.

Clear Excel's cache:

• Close all Excel files.
• Open Excel, click "File" > "Options" > "Advanced".
• In the "Display" section, uncheck the "Show other users' initials" option and then recheck it.
• Close Excel and reopen the file.
• Or try to refresh the document manually: Go to the "Data" tab and click "Refresh All"

Check the network connection or update Excel:

Make sure your network connection is normal and that your Excel is updated to the latest version.

Check the file properties:

The file property settings may affect the sharing function. Right-click the file, select "Properties", and make sure it is not set to read-only.

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