Need for Translation Tool for CRM Field Values in Dynamics CRM

Question

Have others encountered the need to translate CRM field values, such as email content, account addresses, or knowledge articles, into different languages or the language of the logged-in user in Dynamics CRM? How beneficial would such a tool be for businesses?

1. Extremely beneficial! This would solve a major issue for us.
2. Somewhat beneficial, but not critical.
3. Not sure, need more details.
4. Not necessary, we don't face this issue.

Your feedback is crucial! Please vote and share thoughts in the comments.

Answer 1

Hi @Ammar haider Rizvi,

Thank you for reaching out to Microsoft Q&A forum!

The need to translate CRM field values (e.g., email content, account addresses, knowledge articles) into different languages or based on the logged-in user's language is a key requirement for many businesses, especially those with a global presence.

Currently, Dynamics 365 allows exporting and importing customized text for translation, but this process can be cumbersome. An Azure Translation Tool integrated into Dynamics CRM would automate real-time translations, improving efficiency and customer experience by providing content in the user's preferred language.

How beneficial would such a tool be for businesses?

1. Extremely beneficial! - It would automate translation, saving time and improving localization for international teams.
2. Somewhat beneficial, but not critical - For businesses with existing manual translation workflows, the tool would still offer value but may not be a top priority.

Overall, the tool would streamline translation, reduce errors, and enhance customer satisfaction by offering localized content more efficiently. For more info: Translate customized entity and Import translated entity.

I hope this helps. And, if you have any further query do let us know.

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