We’re unable to validate your phone number

Question

Hello,

I am trying to sign up to Azure but when I input my phone for phone validation is says "we're unable to validate your phone number" no matter what number I use. The phone number is valid and can access sms and phone calls but is unable to be validated for some reason.

I have found previous posts with this same issue but cannot find a relevant resolution:

https://learn.microsoft.com/en-us/answers/questions/1431080/we-re-unable-to-validate-your-phone-number

https://learn.microsoft.com/en-us/answers/questions/1158198/we-re-unable-to-validate-your-phone-number

https://learn.microsoft.com/en-us/answers/questions/1431273/we-re-unable-to-validate-your-phone-number

Can someone please advise how to resolve this?

Answer 1

Hello Joshua Tseitlin,

Thanks for your question.

Based on previous similar issues, the recommendation is to contact Global support.

Use one of the contact numbers from here - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 and create a support ticket. This needs to be routed to the subscription team who can assist.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola