My Azure tenant has disappeared

Question

My Azure tenant has disappeared

Rich Lucas 0

Helllo,

Without any changes to my account, I have lost access to my Azure tenant directory. Where before I had both a default directory and a directory for my business, the business directory is no longer visible.

If I search for the business name in the search bar, I can access the Entra and Entra-Identity services, but everything is readonly.

The business subscription is still active, as I'm still being billed (and can see the invoices).

Thanks,
Rich

Abiola Akinbade 24,735 Reputation points

2025-01-12T06:32:18.7166667+00:00

Hello Rich Lucas,

Thanks for your question.

The tenant may have become inaccesible. See https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Regards,

Abiola
Rich Lucas 0 Reputation points

2025-01-12T14:39:03.3333333+00:00

Hi Abiola, thanks for the answer. I tried calling the number only to speak with a bot and with no option to actually talk to a real person. Do you know of any other way this issue could be resolved?

It's also strange that I didn't receive an email or notification that the account was going inactive.

Thanks,

Rich
Rich Lucas 0 Reputation points

2025-01-12T14:39:58.3733333+00:00

I'm also still accruing costs, as my budget alert email was received...

1 answer

Your answer

Abiola Akinbade 24,735 Reputation points

2025-01-12T06:32:18.7166667+00:00

Hello Rich Lucas,

Thanks for your question.

The tenant may have become inaccesible. See https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Regards,

Abiola
Rich Lucas 0 Reputation points

2025-01-12T14:39:03.3333333+00:00

Hi Abiola, thanks for the answer. I tried calling the number only to speak with a bot and with no option to actually talk to a real person. Do you know of any other way this issue could be resolved?

It's also strange that I didn't receive an email or notification that the account was going inactive.

Thanks,

Rich
Rich Lucas 0 Reputation points

2025-01-12T14:39:58.3733333+00:00

I'm also still accruing costs, as my budget alert email was received...

Answer 1

Janaki Kota 790 Microsoft External Staff

Hello @Rich Lucas,

Thank you for reaching out to Microsoft Q&A.

We understand that you have two directories, the default one and the business directory but unfortunately, you have lost access to your business directory without making any changes. Also, the business directory is no longer visible but if you still have read-only access to the Entra and Entra-Identity services related to the business directory.

After reviewing the situation, I would like to suggest a few troubleshooting steps to help resolve the issue:

Lack of sufficient permissions might be causing this issue. Could you please check if the necessary permissions are provided to the account with which you are trying to access.

There might be a chance that the user account in the other directory has been deleted, or changes are made to that account resulting in the loss of access to that account.

Also, there is one other scenario where this can happen. If your user account at any point was deleted and re-created after the invitation to join the other tenant was sent and redeemed, the link between the tenant and the user object could be broken, and your current user object (used to access the portal through the direct link) could be different from the initial one that was invited. In this case the solution would be to remove and reinvite your user account.

Please don't hesitate to reach out to us if you have any questions further.

Thanks & Best Regards,

Janaki Kota

Rich Lucas 0 Reputation points

2025-01-13T18:08:11.19+00:00

Hi Janaki,

Thanks for the response.

For the first step, my default directory does not have permission to edit the business directory, as they're intentionally separate. However, I no longer see the business directory, only the Entra ID application - it's missing the azure instance, the sql database, etc.

For the second step, my user account was not deleted and recreated.

Any other ideas?

Thanks,
Rich
Janaki Kota 790 Reputation points Microsoft External Staff

2025-01-15T15:26:12.7033333+00:00

Hello @Rich Lucas,

Thanks for the update.

Could you please confirm if you have selected ALL in the Tenant Type under Managed Tenants. Sometimes, there might be a chance that selecting Last active might not reflect all the directories.

Also, if you have any other user in the business directory who can create a new user account and give the necessary permissions to check the behavior?

Best Regards,

Janaki Kota
Janaki Kota 790 Reputation points Microsoft External Staff

2025-01-16T15:37:48.17+00:00

Hello @Rich Lucas,

Following up to see if the above suggestion was helpful. And, if you have any further query do let us know.

Thanks & Regards,

Janaki Kota
Janaki Kota 790 Reputation points Microsoft External Staff

2025-01-20T09:36:16.6333333+00:00

Hello @Saulo Silva,

Following up to see if the above suggestion was helpful. And, if you have any further query do let us know.

Thanks & Regards,

Janaki Kota
Rich Lucas 0 Reputation points

2025-01-31T20:29:41.6033333+00:00

Hello,

I had to contact azure support directly. It turns out that the tenant for my business was deleted without warning, and no explanation can so far be given. It was wonderful to hear.

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My Azure tenant has disappeared

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