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Cannot process Codes to New Phone on authenticator app

Natalia Szkup 0 Reputation points
2025-01-08T12:39:47.2333333+00:00

I have a new Phone, how can I bring all the Codes to the New Phone?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Williams Obi 0 Reputation points Microsoft Vendor
    2025-01-08T13:01:42.5766667+00:00

    Hello,

    First you need to reset the authenticator and resign in on the new phone.

    Go to the Identity admin center.

    Navigate to Users > All users > click on your name.

    Now go to authentication methods, the revoke authenticator and require reregister. click on both.

    when you are done, you can now add the authenticator on your new phone.

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