The logged in user is not authorized to fetch tokens for...

Question

Hi
My Azure profile seems to be corrupt or incomplete.
When attempting to access any module I will receive an error relating to not being authorized to fetch authentication tokens or "User account xxx does not exist in tenant".
I also do not have any directories listed.

When attempting to add a service such as a VM I am asked to sign up to Azure, which seems strange as it shows in top right hand corner that I am signed in.
If I attempt to continue with the sign up process I cannot validate any phone number I enter. I have tried personal, friends and family members numbers and always receive an error that it is unable to be validated, so I cannot proceed past this point.
I cannot even log a support call in my profile as I get an error stating that my user account is not part of tenant xxx.
This is my personal account so I am unsure on how to proceed.

Answer 1

Hi @Mark van der Merwe • Thank you for reaching out.

It seems you are facing 2 separate issues.

1. When logging in with your personal account it is not recognized to be part of an Azure tenant.
2. When trying to sign up for an Azure trial you are facing challenges with the phone number validation.

For your first issue it sounds that you are hitting the following:

You are running into the issue which is described in the following Learn article: Users log in to Microsoft Entra admin center by using personal Microsoft Accounts. While the Learn article is talking about Entra Admin center for the Azure Portal the underlying cause is exactly the same.

When you try to log in to Microsoft Entra admin center by using your personal Microsoft Accounts (Outlook.com, Hotmail.com or live.com), you are connected to the Microsoft Services tenant by default. Within the default tenant, there is no linked directory for performing any actions. This behavior is expected.

You can also confirm this by navigating to Microsoft Entra ID > Overview blade and you can see f8cdef31-a31e-4b4a-93e4-5f571e91255a as Tenant ID.

In this default tenant, you do not have any directory associated with it which you can confirm by navigating to settings.

As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

This is the most likely cause from the description you provided, should this not be the case please leave a comment on the error message you are seeing, but since you are trying to sign up for a trial which is the solution to the above problem I am fairly confident that this is the explanation for your first issue.

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As for the second problem which will require fixing before the first problem is solved as well there is some general guidance for resolution steps:

1. Make sure that you've entered a supported country/region code correctly.
2. If the phone number you're using has already been associated with an existing Azure account, you won't be able to use it to create a new account. For more information, you can refer to this link: We’re unable to validate your phone number
3. If the issue persists, I recommend contacting Azure support. You can reach them using the following link: Customer service phone numbers - Microsoft Support

When speaking with the tech router or customer service representative, inform them during sign-up that you are unable to validate your phone number. They will then create a support ticket and escalate the case to the Azure Subscription/Account Review team. Once your case is routed to the appropriate team, a support engineer will reach out to assist you further. Ensure that the correct phone number and email address are provided when creating the support ticket to facilitate communication.

I am hoping that the first 2 steps are already sufficient to resolve your phone number validation issue, however since personal information is required for the validation in case they don't resolve the problem this cannot be facilitated through the Q&A platform the support route is the only way to ensure your data privacy.

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