Windows 10 updates are not installing

Question

Since 2016, my laptop has been unable to install 3 updates. I 've had this laptop for at least 10 years and the last time I used this was 4 years ago. I can't get these updates to happen no matter how many restarts I do. I've tried finding ways to force update but it doesn't work. I've even tried just updating to Windows 11, but that only froze my laptop and I had to revert the update. I'm completely at a loss on how to get my laptop updated completely and I don't want to resort to paying someone just to fix this. Does anyone know how or what I need to do to manually fix this issue?

These are the only updates that refuse to install:

2017-05 Cumulative Update for Windows 10 for x64-based Systems (KB4019474)

• This update will always say it requires restart but fails to update.

Feature update to Windows 10, version 1803

• An "Error" appears every time I go through the download/install phase.

2018-06 Update for Windows 10 Version 1507 for x64-based Systems (KB4134662)

• This update just wont go through at all.

Answer 1

Hello Aaron，

Thank you for posting in Q&A forum.

Here are some steps you can try to resolve them:

1. Run the Windows Update Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Windows Update.

• Run the troubleshooter and follow the on-screen instructions.

2. Manually Install Updates:

• You can download the updates manually from the Microsoft Update Catalog.

https://catalog.update.microsoft.com/home.aspx

• Search for the specific KB numbers (e.g., KB4019474, KB4134662) and download the appropriate files for your system.

• Run the downloaded files to install the updates.

3. Perform a Repair Upgrade:

• Download the Windows 10 Installation Assistant from the official Microsoft website.

https://www.microsoft.com/en-us/software-download/windows10?msockid=1423e07ea2986766336af34ba3fd66dd

• Follow the instructions to perform a repair upgrade, which will update your system to the latest version while keeping your files and apps intact.

4. Check Disk Space and Disable Security Software:

• Ensure you have enough free disk space for the updates.

• Temporarily disable any third-party antivirus or security software during the update process.

5. Reset Windows Update Components:

• Open Command Prompt as an administrator and run the following commands one by one:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

• This will reset the Windows Update components.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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