404 FILE NOT FOUND while accessing one drive app Business STD license

Question

Hi.

we have one user with very strange problem.

When trying to open one drive from web getting below error.

Initially user had permission issue for his own one drive that i resolved by removing and adding user again in sharepoint admin page in "user profile>Site Collection Administrators .

Now user could access his one drive from link "https://***********-my.sharepoint.com/

But when going to onedrive link "https://www.microsoft365.com/onedrive/?auth=2" its diving error "404 file not found"

Also

getting error while creating new document in word online.

but can create from one drive.

pl guide.

Answer 1

Hi @Pradhyuman,

When you delete a user in the Microsoft 365 admin center (or when a user is removed through Active Directory synchronization), the user's OneDrive is retained for the number of days you specify in the SharePoint admin center. (For info, see Set the default file retention for deleted OneDrive users.)

You could restore the onedrive by following steps

https://support.microsoft.com/en-us/office/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15

Here is the document for details

https://learn.microsoft.com/en-us/sharepoint/retention-and-deletion

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