Error DriverFrameworks-UserMode User-mode Driver problems Windows 11 Remote desktop

Question

Good morning, when using the remote desktop against my laptop, after a few minutes or seconds, the connection drops, reviewing the event viewer I have seen the following critical errors.

I have updated the drivers and Windows 11 without success.

I don't know what exact driver he is referring to, since it may be because he updated a long time ago to uninstall and install again, but none appears wrong.

Viewer Error:

The Microsoft Remote Display Adapter device (in location (unknown)) is offline due to a crash in the user-mode drivers. Windows will try to restart the device 5 more times. Contact the manufacturer for more information about this issue.

Crítico DriverFrameworks-UserMode 10110 User-mode Driver problems.

Crítico DriverFrameworks-UserMode 10111 User-mode Driver problems.

Legion 5-15ACH6H Laptop (Lenovo) - Type 82JU

Thank you, best regards.

Answer 1

Hello,

Thank you for posting in Q&A forum.

Mentioned error typically indicates user-mode drivers issue.

To further troubleshoot this issue, please kindly try below steps:

1.Download and update the graphics drivers from Lenovo website.

2.Disable WDDM graphics driver and check if issue persists.

3.Navifate to Computer Configuration > Policies > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment.

Enable section "Use hardware graphics adapters for all Remote Desktop Services sessions".

To help other customers who may be facing the same issue, please don't forget to vote if the reply is helpful.

Best Regards

Zunhui