Azure Web App - Admin Disabled Status

Tyrone 20

Good day,
I am unable to create a support request on my Free (F1) tier subscription.

My Azure Web App was disabled over the December 2024 holidays.

Status: Admin disabled

I have sent an email to the email to the AZ Community distribution list but I received a response saying that the mailbox/distribution list is in an unmonitored state.

Can you please assist to re-enabling my Azure Web App?
I have listed the failed to start web app error in the email that was sent, but do not want to post it here as it has sensitive information such as as resource ID's, subscriptions, resource groups and other information such as the name of the web app.

Kind regards,
Tyrone

Ki-lianK-7341 685 Reputation points

2025-01-07T09:21:30.1566667+00:00
Check the Azure Portal: Sometimes, you can re-enable the web app directly from the Azure Portal. Go to the “App Services” section, find your web app, and see if there’s an option to re-enable it.

Upgrade Your Subscription: If you need more direct support, consider upgrading to a higher tier that includes support options. This might be necessary if the issue requires intervention from Azure support.

Azure Support Request: If you can access the Azure Portal, you might be able to create a support request from there. Navigate to “Help + support” and see if there’s an option to create a new support request.

BR
Tyrone 20 Reputation points

2025-01-07T09:36:26.78+00:00
There is no an option to re-enable the Azure Web App under App Services or on the Web App on the Azure Portal.

The Web App is still in Dev and we only wish to upgrade to paid subscription at a later stage.

I cannot create a support request on the Azure Free F1 subscription.
Shree Hima Bindu Maganti 2,185 Reputation points Microsoft Vendor

2025-01-08T18:11:51.56+00:00
Hi @Tyrone
Welcome to the Microsoft Q&A Platform!
It seems like your Azure Web App was disabled due to being on the Free (F1) tier, which has stricter resource and usage limits. Unfortunately, the Free tier does not include access to direct Microsoft support, which is likely why you cannot create a support request.

Go to the Azure Portal>Check the Activity Log of your Web App for the reason it was disabled.

Navigate to Subscriptions in the Azure Portal.

Upgrade from Free (F1) to a Pay-As-You-Go or higher tier.

Go to your Web App resource.

Click Restart under the Overview section.

Contact Microsoft Support (If Necessary)

After upgrading, create a support request in Help + Support.

Select Subscription Management as the issue type.

Ensure your app and its data are backed up regularly.
ref:https://learn.microsoft.com/en-us/azure/azure-monitor/essentials/activity-log?tabs=powershell
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/create-subscription
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
Backup Azure Web Apps
Tyrone 20 Reputation points

2025-01-09T09:36:17.1333333+00:00

Bug caused double comment post that can only be edited and not deleted.

Refer to the next comment.
Tyrone 20 Reputation points

2025-01-09T09:45:39.15+00:00

Hi Shree,

Thank you for responding.

There are no results to display under the Web App activity log.

The goal here is for Microsoft to re-enable to App Services Web App before upgrading from Free (F1) to paid subscription.

We only wish to upgrade to a paid subscription at a later stage as we are still in Development and testing the web app.

I am unable to start the Web App because the status is set to “Admin disabled“ and I cannot re-enable the Web App.

The restart option is also not available while the Web App is disabled. I am aware that I cannot contact Microsoft Support or a log a support request with the Free (F1) subscription tier, which is why I have resorted to these AZ Community forums.

https://learn.microsoft.com/en-us/answers/questions/454957/function-app-has-admindisabled-status?page=1&orderby=Helpful&comment=answer-455370#newest-answer-comment

@Michael Hawkins had the same issue in 2021 and was able to get @Mike Urnun from Microsoft support to re-enable their Web App via the azcommunity at microsoft dotcom email address, but Microsoft is no longer monitoring this distribution group in 2024 and asked me to open a new thread here.

Kind regards,
Tyrone
Shree Hima Bindu Maganti 2,185 Reputation points Microsoft Vendor

2025-01-10T18:03:55.65+00:00

Hi @Tyrone ,

Following up to see if you have chance to check my previous response and help us with requested information is helpful.
Shree Hima Bindu Maganti 2,185 Reputation points Microsoft Vendor

2025-01-13T03:18:03.5233333+00:00

Hi @Tyrone ,

Following up to see if you have chance to check my previous response and help us with requested information is helpful.
Tyrone 20 Reputation points

2025-01-13T07:57:05.9233333+00:00

Hi Shree,

I have resolved the issue by upgrading to a Pay-As-You-Go subscription.

Thank you for assisting me with this issue.

Kind regards,
Tyrone
Shree Hima Bindu Maganti 2,185 Reputation points Microsoft Vendor

2025-01-13T14:48:00.8933333+00:00

Hi @Tyrone ,

Thanks for your Update. If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.
Shree Hima Bindu Maganti 2,185 Reputation points Microsoft Vendor

2025-01-15T16:24:42.8433333+00:00

Hi @Tyrone ,

Thanks for your Update. If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.
Shree Hima Bindu Maganti 2,185 Reputation points Microsoft Vendor

2025-01-17T11:48:30.84+00:00

Hi @Tyrone ,

Thanks for your Update. If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.

Accepted answer

Shree Hima Bindu Maganti 2,185 Reputation points Microsoft Vendor

2025-01-09T18:44:16.0766667+00:00
Hi @Tyrone
Thank you for the detailed explanation.

Unfortunately, with a Free (F1) subscription, there are limitations on resource usage and support access, which might have led to the "Admin disabled" status. While the previous azcommunity@microsoft.com email address is no longer monitored, you can try the following.

Create a post in the Azure Q&A Community Forums and tag it with "App Services" and "Free Tier. https://learn.microsoft.com/en-us/answers/questions/

Request a Microsoft representative to assist in re-enabling your Web App.

You may try reaching out to Azure Feedback channels for help with subscription-related issues.

Consider sharing the unique thread link for a Microsoft representative to review.

If Microsoft assistance is not available, upgrading to a Pay-As-You-Go subscription will immediately unlock support and allow you to re-enable the Web App. Once your testing is complete, you can downgrade back to a Free tier or cancel the subscription. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/create-subscription

Monitor your resource limits using Azure Monitor on Free subscriptions to avoid automatic disabling.
Let me know if you require further clarification .
If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.
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