Cannot use updates in Azure Local; no upgrade banner nor can I use SolutionUpdate commands

Question

I have Dell Ax750 HCI servers set up in a cluster. After receiving messages from Microsoft I needed to upgrade to 23H2, I stepped through the process and fixed all the error messages. I am able to run the Environment readiness tests and all are green. https://learn.microsoft.com/en-us/azure/azure-local/upgrade/validate-solution-upgrade-readiness

In Azure as well as using powershell on-prem; the OS is saying it is running 23H2. However, when I go to Azure Local I do not see the banner "Your cluster can be upgraded to the latest version.Upgrade". as per https://learn.microsoft.com/en-us/azure/azure-local/upgrade/install-solution-upgrade.

When I go to updates on my cluster in Azure, I get the message "Only systems running the Azure Stack HCI OS, version 23H2 can be managed here. Learn more"

Using the commands that have "SolutionUpdate" in it anywhere does not work. It gives me the message the command cannot be found. When trying to use this document https://learn.microsoft.com/en-us/azure/azure-local/update/update-via-powershell-23h2 to confirm Software and verify system. I can not.

Anyone else have this situation? Were you able to fix it and if so how?

I am new to HCI and clusters in general. I have reached out to Dell and they told me to reach out to Microsoft. However, we do not have a Microsoft support plan. I am hoping someone in this community can help.

Answer 1

Have you tried restarting the Azure Resource Bridge VM (the control-plane running in Hyper-V)? We've found restarting that sometimes helps the Azure side to sync back up with the ARB.

Answer 2

This kind of answers my question although it does not resolve my problem. At least not yet.

I ask Microsoft Service about the Solution Update specifically as to why it is not showing in our tenant and got the below reply:

"Hello Connie,

Thank you for contacting Microsoft Support. My name is Jasmine and I will be assisting you with this case. Based on the information provided, you are unable to install the latest Solution Update.

Unfortunately, the Solution Update is only available to a limited number of customers at this time.

We have not received a date on when the Solution Update will be available to all customers.

At this time, only the OS upgrade and post OS upgrade tasks can be completed while you wait for the Solution Update to be available. If you have any additional questions, please do not hesitate to contact me. "

Leave it to Microsoft to send out messages that we are required to update and then not provide all the tools. For anyone looking to Upgrade HCI Cluster from 22H2 to 23H2, please beware you may not be able to fully complete this process until an "Unknown" time.