Cannot see on my account the Office Package I already bought and installed

simonetta gallizia 0 Reputation points
2025-01-05T13:54:24.1433333+00:00

Hi!

I recently purchased and installed an Office Home 2024 package for Mac. When I try to open an application, like Word, it asks me to log in with my outlook account but then tells me there is no subscription on that account.

I am sure the email is the same one I downloaded the package with.

How can I solve this problem and see/use my subscription? I am having a hard time contacting support.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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