I am not able to signup for azure portal because it says my mobile number is not verified

Question

Hi team,

Since last 2 days I am trying to signup for the Microsoft azure portal but every time I am getting this error that my mobile number is not getting verified, I even tried with other mobile number and it had the same error

please help

Answer 1

Hi @Naman ,

if you have problems with the phone validation in the Azure Account creation process please take a look here: Identity verification by phone

Here are some additional information:

You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.

• A Voice-over-IP (VoiP) phone number can't be used for the phone verification process
• Check that your phone can receive calls or SMS messages from a United States-based telephone number.
• Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
• If your phone doesn't receive text messages (SMS), try the Call me option.

Source: No verification text message or phone call

Make sure to select the right country code in the drop-down and enter the phone number without the country code.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

Hi @Naman ,

the best option might be to call Microsoft's Global Support: Global Customer Service phone numbers

Maybe they are able to help.

I've noticed a couple of questions/threads related to this issue in the past. But none of them gave an answer how to fix this or if it was fixed at all.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten