Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,868 questions
Can't create an azure subscription
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Rhissan Pacheco
0
Reputation points
No matter what I do, if I just click in the Receive a text or a phone call, imediatelly it goes to another screen with this error message:
Phone validation is required to confirm your identity and complete signup.
Reenter your SMS verification code, or try again with a different phone number.
I can't create tickets, but my MS account is logged in. I have no idea what can I do....
{count} votes
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SadiqhAhmed-MSFT 47,951 Reputation points Microsoft Employee2025-01-03T14:28:52.5833333+00:00 @Rhissan Pacheco Greetings!
Please follow these steps to troubleshoot:
- Double-check that you've entered the complete phone number, including the area and country code,
- Make sure that the phone number you entered meets the requirements specified here.
- The phone number that you enter for verification isn't stored as a contact number for the account.
- A Voice-over-IP (VoiP) phone number can't be used for the phone verification process.
- Check that your phone can receive calls or SMS messages from a United States-based telephone number.
If you've already checked these things and are still having trouble, it's possible that there may be a delay in the verification process. Although the sign-up verification process is typically quick, it may take up to four minutes for a verification code to be delivered.
If you're still having trouble, you can try the Call me option instead of the text message option. If your phone doesn't receive text messages (SMS), this option may work better for you.
For customized support for your problem, you can contact customer support in your country or region. To get targeted assistance, please submit a subscription ticket to our support team. You can create a (free) support request with the Azure subscription support team by selecting Subscription Management as the issue type.
For more information, see this FAQ: How do I create a support request if I cannot sign in to the Azure portal?
Hope this helps. Please let us know how it goes!
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