Issues with Free Trial Subscription Eligibility

Question

Experiencing issues with the free trial subscription. After signing up and providing card details, there was a debit for card verification, but the message received states that eligibility for the free trial is not met. How can this issue be resolved?

Answer 1

Hello Praneeth kumar,

Thank you for posting your query in the Microsoft Q&A Community.

Please be informed that the free trial Subscription is a one-time offer for new customers who haven't signed up for Azure in the past.

Receiving this error message indicates that some or all the details provided already exist. If you are sure you haven't signed up before, someone else might have used your information (most especially your card) to complete the same process in the past.

You can also take a look at the common issues that could have caused this by following this link https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up#about-you

Let me know if further assistance is needed.

Babafemi