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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 74%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
When I RDP to my virtual desktop i get a black screen and can't see the display
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 3%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Hi Jeremy Morris,
Just checking in to see if you had a chance to see response provided by Andreas Baumgarten to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.
If you feel that your queries have been resolved, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 73%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi Jeremy Morris,
I have provided solution to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries. If the answer is helpful, please click "Accept Answer" and "Upvote it" as it can be helpful to others in the community.
Hi @Jeremy Morris ,
were you able to connect via RDP to the Azure VM before?
Have you tried to connect via RDP using a low display resolution (like 640x480)?
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
Hi Jeremy Morris,
In addition to Andreas Baumgarten, please try below following steps:
Ensure your Windows Server is fully updated. Sometimes, outdated systems can cause display issues.
Look for any errors in the Event Viewer that might give clues about what's causing the issue.
For reference, please check https://learn.microsoft.com/en-us/answers/questions/488367/black-screen-while-rdp-on-windows-10
https://www.anyviewer.com/how-to/black-screen-rdp-windows-server-2019-0427.html
If you have any further queries, please do let us know. If the answer is helpful, please click "Accept Answer" and "Upvote it"
Hi Jeremy Morris,
I have provided solution to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.
If the answer is helpful, please click "Accept Answer" and "Upvote it" as it can be helpful to others in the community.