There could be several reasons why your customer is unable to subscribe to the LLama-3.3-70B-Instruct using a Microsoft Azure Sponsorship Account. Here are some common issues that might be causing the problem:
- Payment Method: If the Azure subscription does not have a valid payment method associated with it, the purchase may fail. Azure credits or free subscriptions are typically not supported for marketplace purchases.
- Subscription Type: If the subscription is a free or sponsorship account, it may not allow for marketplace purchases. It's important to check if the account is eligible for such transactions.
- Resource Provider Registration: Ensure that the Microsoft.SaaS resource provider is registered on the Azure subscription. If it is not registered, the subscription will not be able to make the purchase.
- Marketplace Availability: The specific offer or plan may not be available in the region associated with the Azure subscription.
- Enterprise Enrollment Settings: If the organization has set specific policies regarding marketplace purchases, it may restrict access to certain offers or plans.
I recommend checking these aspects to troubleshoot the issue. If the problem persists, contacting Azure support for further assistance may be necessary.
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