Pearson Vue | Assistance Required: Technical Issue with MS AZ204 Exam Check-In

Question

Dear Team,

I was unable to check in for my MS AZ204 exam on 28 Dec 2024 due to a technical issue on the Pearson VUE site. Despite multiple attempts, the issue persisted, and I couldn’t proceed with the exam. It redirected me to the Microsoft Learn page without an option to reschedule. Additionally, there was a significant delay in connecting with a Pearson agent, but a case has been opened. Kindly assist in resolving this issue and help me reschedule the exam.

Thank you for your support.

Best regards,

Tanu Kanojiya

Answer 1

Hi Tanu Kanojiya

Thanks for reaching out to Microsoft Q&A.

For any technical issues experienced during your scheduled exam date, it's necessary to reach out to **Pearson VUE Contact: Help and Support **directly, as they have the necessary tools and knowledge to troubleshoot the issue or reschedule the exam if needed.

Moreover, please ensure that you're taking the exam using a personal computer rather than a work computer. Work computers often have software that can interrupt the OnVUE system from working properly or completely prevent it from launching.

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.