new laptop wont log in

Question

new lap top cant log on .acts like it is but than kicks back to previous screen

Answer 1

It sounds like you are experiencing an issue where your new laptop logs on and then immediately logs off, which can be frustrating. This problem may occur when the Winlogon service fails to load the Windows default shell (explorer.exe) and user shell (userinit.exe) from the registry.

To resolve this issue, you can try the following steps:

1. Log on to a networked computer.
2. Run Regedit.exe.
3. Navigate to HKEY_LOCAL_MACHINE.
4. Select File > Connect Remote Registry and type the name of the affected computer.
5. Navigate to HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon.
6. Edit the values for Shell and Userinit in the right pane:
   • Set Shell to explorer.exe
   • Set Userinit to C:\windows\system32\userinit.exe
7. Exit from the Registry and restart the affected computer.

If these steps do not resolve the issue, the machine may be compromised.

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References:

• Windows logs on and logs off immediately
• Windows logs on and logs off immediately

Answer 2

Hello,

Here are some steps you can try:

1. Try booting into Safe Mode and then try logging in to rule out if it is caused by a driver or third party software.

Press F8 to go to Advanced Boot Options > Boot Settings > Enable Safe Mode.

2. Use another account to log in and see if you have the same problem.

Hope this helps.

Best Regards,

Hania Lian

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