Share via

When using the Project Management app to manage emails with our clients we experience serious problems when loading email chains with long historical inforation

Pepe Tomas 0 Reputation points
2024-12-30T11:37:19.0166667+00:00

We have created a Project Management App to manage the communication via emails with our clients. We have already in place all the configuration that enables our teams to manage the different emails that we receive through generical addresses, creating queues and cases which can be managed and assigned to our users. However, once any of those communications becomes too long because there are many emails inside, then the performance becomes really bad and it takes too long to load it in order to send our answer to the client. Is there anything that needs to be done to improve that?

Outlook
Outlook
A family of Microsoft email and calendar products.
4,240 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,368 questions

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.