Why is outlook not working on my computer?

Question

I keep getting this message when I try to use outlook on my computer. The only way I am able to view my outlook is if I am in incognito mode. How do I fix this issue?

UTC Date: 2024-12-29T14:35:09.573Z
Client Id: 696429E1CCF848B1A2DB37B6CBB86891
Session Id: 984fb40f-19fe-4058-af0c-6795f68cd215
Client Version: 20241206007.14
BootResult: cdnError
Failed resource: https://res.cdn.office.net/owamail/hashed-v1/resources/locale/en/owa.AppBoot.m.4e9ce511.json?bO=1
Back Filled Errors: Unhandled Rejection: Error: Failed to load localized strings:undefined|undefined:undefined
err: Error: Failed to load localized strings
esrc: InitLoc
et: ClientError
estack: Error: Failed to load localized strings
    at d (https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.c220f484.js:1:93595)
    at f (https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.c220f484.js:1:93423)
st: 403

Answer 1

Dear Aggie,

Thank you for reaching out regarding the issue you’re experiencing with Outlook on your computer. Based on the details you provided, it seems the issue might be related to a resource loading error. Below are some steps to help resolve this:

1. Clear Browser Cache and Cookies:

• Open your browser settings and clear the cache and cookies.
• Restart your browser and try accessing Outlook again.

2. Disable Browser Extensions:

• Some extensions might interfere with Outlook. Disable any unnecessary extensions and check if this resolves the issue.

3. Try a Different Browser:

• If possible, try accessing Outlook using a different browser (e.g., Edge, Chrome, Firefox).

4. Check Network or Firewall Settings:

• Ensure that your network or firewall isn’t blocking the resource URL mentioned in the error (https://res.cdn.office.net). You may need to consult your network administrator for assistance.

5. Reset Browser Settings:

• Reset your browser to its default settings and then try accessing Outlook again.

6. Update Browser:

• Make sure your browser is up to date, as older versions might have compatibility issues with Outlook.

Next Steps:

If none of the above steps resolve the issue, please provide additional information:

• The browser you’re using.
• Whether the issue occurs across different devices or networks.

I will continue to assist you based on the updated information. Let me know how the steps work out

Answer 2

Hi @Aggie Maurer

Welcome to our forum!

Agree with @Ramesh Subedi. It sounds like you're experiencing a browser-related issue with Outlook.

You can try to provide the methods provided above to check if it helps. Also, if you're using a specific profile in your browser, try creating a new profile to see if the issue is related to the profile.

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