Why Is Our Founders Hub Level-Up Application Being Denied Without Clear Feedback?

Question

We are a US-incorporated startup actively using Azure through the Microsoft for Startups Founders Hub program. Despite completing all tasks in the verification checklist and meeting the stated criteria, our level-up application has been denied multiple times.

Support (Ticket ID: 2412100040007772) was unable to clarify the issue or provide guidance on what is missing. We rely heavily on Azure credits, and with our product launch just 3 days away, this is an urgent matter.

Could someone clarify the specific reasons for denial or advise on what additional steps we need to take?

Answer 1

@Felix Ament Sorry to hear that your request was declined.

What can I do if my request for more credits is denied?

Only accounts with Azure credit offers of $5,000 or less can submit a request for more credits. If your request is denied, you should receive an email that explains why the request was denied. If necessary, you can modify your information and submit another request.

My application was declined. When can I reapply?
You can reapply 14 days after your application was declined.

I would recommend going through the FAQs for https://learn.microsoft.com/en-us/microsoft-for-startups/get-more-benefits-faq#business-and-domain-verification in detail and ensure all conditions are met.