Cannot create Azure account - "we're unable to validate phone number"

Question

I would like to get to know Azure but cannot create an account.

I have a Microsoft account and can log in, no problem.

Then I go to:

https://signup.azure.com/

I try to create a free Azure account, enter my phone number, click on "send SMS" or "Call", but every time I get the message:

"Your phone number cannot be validated".

I can try again, tried another phone number, same message.

Yes, I already triple checked / tried:

• The country code
• My phone number
• SMS or call

Nothing works. I tried to call support and I get redirected to the website (aka ms). Similar tickets refer to Azure support. I cannot get in touch with anyone there either. And I cannot create a ticket there because I don't have an Azure service yet.

This is already taking an hour and several attempts, with no luck of getting any proper support so far. Very frustrating.

Answer 1

Hi Timothy vP,
For customized support with your problem, you can contact customer support in your country or region. To get targeted assistance, please submit a subscription ticket to our support team. You can create a (free) support request with the Azure subscription support team by selecting Subscription Management as the issue type.

For more information, see this FAQ: How do I create a support request if I cannot sign in to the Azure portal?

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