Assistance Required for Domain Verification in Entra Console

Adriaan Paterson 0

We are experiencing issues verifying our domain in the Entra Console. Despite registering the TXT record correctly in our DNS settings and confirming it using a lookup tool, the verification process in the console remains unsuccessful "Non è stato possibile verificare il nome di dominio ..........."

Could you please advise on what additional steps we need to take or review to resolve this issue? If there are any specific diagnostics or logs we should provide, please let us know.

Thank you for your assistance.

Janaki Kota 0 Reputation points Microsoft Vendor

2024-12-27T23:08:01.2666667+00:00

Hello @Adriaan Paterson,

In addition to the information provided by FrankEscarosBuechsel,

Could you please try the following suggestions:

If you are trying to verify a child domain, verify the parent domain first. Make sure the parent domain is created and verified first before you try to verify child domain.

Make sure you don't have any unmanaged Power BI tenants. If your users have activated Power BI through self-service sign-up and created an unmanaged tenant for your organization, you must take over management as an internal or external admin, using PowerShell. For more information, see Take over an unmanaged directory as administrator in Azure Active Directory.

Kindly refer the source document for more information: https://learn.microsoft.com/en-us/entra/fundamentals/add-custom-domain

Best Regards,
Janaki Kota

1 answer

Marcin Policht 30,040 Reputation points MVP

2024-12-26T18:00:02.13+00:00

A potential propagation delay. Use https://mxtoolbox.com/txtlookup.aspx to verify that the TXT record is resolvable

If this continues, refer to https://learn.microsoft.com/en-us/answers/questions/1725204/unable-to-verify-domain-for-email-txt-record-was-a

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin
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Adriaan Paterson 0 Reputation points

2024-12-27T10:09:35.94+00:00

Thank you for your message. We have verified that the TXT record is successfully registered and resolvable using MXToolbox. However, we are still encountering the same error, despite having added the TXT record over 72 hours ago.

Could you please provide further assistance or guidance on resolving this issue? If additional steps are required on our end, we would appreciate your advice.

Looking forward to your response.

FrankEscarosBuechsel-MSFT 575 Reputation points Microsoft Employee

2024-12-27T10:28:26.35+00:00

Hi @Adriaan Paterson

It seems you are having trouble with verifying a custom domain name, despite having followed the procedure to set the DNS records.

Usually this is either mismatching settings in the MX/TXT record, as they need to match to 100%, not just have the record created.

You can validate and compare this with PowerShell for example:

Resolve-DnsName -name contoso.com -Type TXT

The other very common cause is that the custom domain is already in use in a different tenant, a custom domain can only be in use at 1 tenant at a time.

You can validate the second part using the common OIDC endpoint, simply replace contoso.com with your custom domain, if the page returns proper data with a token endpoint listed you can see the subscription ID in that token endpoint to drill down with your Azure administrators on which directory is currently using the domain:

https://login.microsoftonline.com/contoso.com/.well-known/openid-configuration
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Assistance Required for Domain Verification in Entra Console

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