My personal account cannot log into the Azure

Question

My personal account login to azure prompts that the account is locked and I can't log in.

But my account in office365, account info, outlook, onedrive are all working fine, only can't log in azure

Troubleshooting Details:

Error Code: 500571

Request Id: 20dcbd39-844b-4882-b55b-866de1635d00

Correlation Id: 41f99a86-587b-46e6-a535-12a001512b08

Timestamp: 2024-12-22T07:02:26.666Z

Answer 1

Hello 貮 劉,

Thank you for posting your query on Microsoft Q&A.

A Personal Account is an individual user account that allows access to Microsoft services such as Outlook and OneDrive. When a Personal Account is invited to a tenant and becomes part of that tenant, the account transitions to a Work/School account, granting access to resources like the Azure portal.

In your case, you are unable to access the Azure portal, and it shows that your account is locked. Typically, a Work/School account cannot access the Azure portal if the account is disabled or deleted.

Since you mentioned that the account shows as locked, we recommend reaching out to a Global Administrator (GA) of the tenant to verify if your account has been disabled or deleted. If it has been disabled, the GA can enable it. If it has been deleted, the GA can re-invite you.

Steps for the Global Administrator to enable a disabled user account:

1. Log in to the Azure portal using a Global Administrator account.
2. Navigate to Microsoft Entra ID > Users > [Affected User] > Properties > Settings.
3. Select the option "Account enabled" to enable the account.

I hope this information is helpful. Please feel free to reach out if you have any further questions. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thanks,

Chaithra.