wie bekomme ich wieder zugriff auf das einzige Administratorkonto, wenn unerwartet MFA aktiviert wurde?

Question

Hallo, das Administratorkonto fordert mich unerwartet zur Eingabe eines MFA-Codes über eine Authentifizierungs-App auf, ich habe jedoch MFA nicht aktiviert und/oder mit einer App verknüpft. Darüber hinaus ist dies das einzige Administratorkonto bei meinem Mandanten, und ich benötige Unterstützung beim Wiedererlangen des Zugriffs.

Answer 1

Hi @Klaus Pooch
Welcome to MS Q&A.

If you have one account with admin role and if you are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Hope this helps. Do let us know if you any further queries by responding in the comments section.

Thanks,

Akhilesh.

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