Reply an email using a template (otf file)?

Question

Dear Team,

I have an email template in .otf file, and I would like to ask how can I use this template when replying/replying all? Currently, I have to copy the content in the template to the reply email, is there any way to do this?

Thank you.

Answer 1

Hi @Tran,Long_Thai (AH RA_PV_CO) BIA-VN-H

Welcome to our forum!

To use a template when replying/replying all, here are two ways:

Using Quick Step

• Create: Home>Quick Steps>New, Custom>Name and select Reply or Reply All from the Actions drop-down list>Show Options>Copy and paste your template content into the Text box (>create a shortcut).
• Use: Select the email you want to reply to, click the Quick Step you created. This will open a reply email with your template content inserted.

Using My Template

• Create: Click Reply or Reply All>View Templates>Add Template>Name, Copy and paste your template content into the Text box
• Use: Click Reply or Reply All, click View Templates and then select the templates you want to insert.

（Note: There is no way to customize the font with the above two methods, and you may need to make some manual adjustments after using the template.）

Hope it helps! 

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