MediaFrameReader TryAcquireLatestFrame method throws exception after latest Windows 11 update to 26100.2605

Kamil Hosaja 0

Hi,

we are using MediaFrameReader to retrieve frames from webcams and after the latest update last week it turned out that there is no video output and MediaFrameReader.TryAquireLatestFrame method throws an exception. There were no changes to our application, the only change was a Windows update. There's no problem with using this method on Windows 10 or previous versions of Windows 11.

I'd like to report this bug, I'm sorry if it's under wrong tags or in a wrong place.

Best regards,

Kamil

Junjie Zhu - MSFT 19,741 Reputation points Microsoft Vendor

2024-12-19T02:57:36.4933333+00:00

Hello @Kamil Hosaja ,

Welcome to Microsoft Q&A!

For your scenario, if this unexpected behavior has a serious business impact, I suggest that you might need to open a support ticket for this. Please contact our paid support at MS Support. You will get 1:1 support on that. Select Developer Tools -> Windows UWP Development -> Windows Universal App Dev ->Graphics and Multimedia Development in the support page and you could contact the team. Please kindly note that your support ticket will be free if it is Microsoft's issue.

If the behavior only occurs on a single device, we recommend that you submit this behavior in Feedback Hub. You could find the Feedback Hub in the Start Menu. Please select Developer Platform->API Feedback as the category when you submit your request. The related team will check the request.

Thank you.

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MediaFrameReader TryAcquireLatestFrame method throws exception after latest Windows 11 update to 26100.2605

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