Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,393 questions
Outlook not showing original message when replying to a distribution group using New Outlook
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 89%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BigSarge79
0
Reputation points
We have been having issues with the new Outlook desktop client on some of our users here at the office. We have a distribution group setup and some of our users recently switched to the New Outlook desktop client. When they reply to an email that is sent through the distribution list (I.E sales@salesforce.com) Outlook displays an error in the reply window that says The original message can't be shown right now. It will be included when the message is sent.
I've tried updating the client, clearing the cache, running in safe mode etc.. nothing has fixed the issue. Our other users that still use outlook classic do not have this problem. It only started occurring after switching to the the New Outlook Client. I found a couple older posts discussing this happening with shared mailboxes, but nothing about distribution groups. It seems the new outlook client handles all group type mailboxes slightly differently than past versions did. Has anyone else had this issue? Or does anyone know a specific way to fix it or a work around.
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 24,731 Reputation points Microsoft Vendor2024-12-18T05:33:41.6233333+00:00 Hi @BigSarge79 ,
Welcome to our forum!
What's your version of your New Outlook? And does this issue occur in OWA?
When they reply to an email that is sent through the distribution list (I.E sales@salesforce.com) Outlook displays an error in the reply window that says The original message can't be shown right now. It will be included when the message is sent.
And does this issue occur when you reply to the specific email or all emails sent through the distribution list?
-
BigSarge79 0 Reputation points
2024-12-18T18:39:31.3766667+00:00 We are using Outlook Version 1.2024.1211.400 Client Version is 20241206007.13
The issue does not happen in OWA. I have also had users try switching back to classic outlook client and they don't have the issue when using the old classic version. It only seems to occur in the desktop client version of the new outlook.
The issue does not occur when replying to individual emails in the users inbox from specific individual users. It only occurs when replying to emails sent through the distribution group. It doesn't seem to matter if they reply to one person or reply all the issue persists. I have also seen reports elsewhere of this same type of thing occurring for other users with shared mailboxes. We do not use those here though only distribution groups.
-
ChristyZhang-MSFT 24,731 Reputation points Microsoft Vendor
2024-12-31T07:49:04.8633333+00:00 Hi @BigSarge79 ,
Thanks for your reply!
Based on my test in my New Outlook, i didn't reproduce your case. It is recommended that you could post the functions you expect and your sincere suggestions on the website dedicated to collecting feedback. We sincerely welcome your suggestions, and thanks for your understanding and support!
Sign in to comment
Sign in to answer