UnsupportedFeature Face API, even though it has already been approved

Question

I received the error "UnsupportedFeature" on Face API, even though it has already been approved. I applied for access to Microsoft, and it was approved on the November 26th, but when I try now, it still shows the error.

Answer 1

Hi @HIK STUDIO,

Thank you for reaching out to Microsoft Q&A forum!

Regarding your query, a similar issue was reported by another customer. Please refer to the below thread for guidance on resolving the 'UnsupportedFeature' error.

https://learn.microsoft.com/en-us/answers/questions/1837347/azure-ai-facial-recognition-error-unsupportedfeatu

I hope this helps. Thank you.

Answer 2

The "UnsupportedFeature" error in Face API, despite approval, can occur for a few reasons. Here’s how you can troubleshoot and resolve it:

Verify Region:

• Ensure your Face API endpoint and resource region match the region where approval was granted.
  • The Face API may only work in specific regions approved for use.
  API Version:

  - Check if you are using the **correct API version** in your request. Outdated or unsupported versions can trigger this error.
  
  **Subscription Key**:
  
     - Confirm you are using the **correct subscription key** associated with your approved Face API resource.
  
     **Approval Delay**:
  
        - Sometimes, there can be a delay in Microsoft propagating the approval. Verify the approval status in the **Azure portal** under "Cognitive Services" > "Face API."
  
        **Request Quotas**:
  
           - Check your **resource quotas and limits** to ensure you haven’t exceeded any usage caps.
  
           **Endpoint Validation**:
  
              - Double-check the **endpoint URL** in your request. The correct format should look like:
  
              ```
              arduino
              Copy code
              https:
              ```
  

Contact Microsoft Support:

• If all else fails, open a support ticket with Microsoft Azure Support. Provide your approval confirmation and error details for faster resolution.