Cancelled subscription on KeyVault but still getting charged!

Question

We are currently testing Azure as a potential technology stack for our IoT platform. We have extended our test period and switch to Pay as You go, after the first 30 days of free trial.

We have been testing KeyVault but put it to a hold directly when we switch our subscription model. Despite cancelling KeyVault, we see that we are still being charged! We are 100% sure the subscription is cancelled, and however the time of delay is past, we are still charged..

The subscription is not listed anymore in the subscription list, so there is no other way to cancel it! We immediately cancelled our entire Azure environment to prevent anymore costs. Another problem is that we can submit a ticket because we don't have an invoice yet.

Charging costs for cancelled services, is an excellent way to kill all trust in Azure as a potential suitable technology stack. Please help to restore it!

Answer 1

Hello Proof of Concept,

Thanks for your question.

I will generally recommend you create a billing request for this as Keyvaults can only get charged in these circurmstances:

In general, when an object (a key vault or a key or a secret) is in deleted state, there are only two operations possible: 'purge' and 'recover'. All the other operations will fail. Therefore, even though the object exists, no operations can be performed and hence no usage will occur, so no bill. However there are following exceptions:

• 'purge' and 'recover' actions will count towards normal key vault operations and will be billed.
• If the object is an HSM-key, the 'HSM Protected key' charge per key version per month charge will apply if a key version has been used in last 30 days. After that, since the object is in deleted state no operations can be performed against it, so no charge will apply.

The above is cited from https://learn.microsoft.com/en-us/azure/key-vault/general/soft-delete-overview?source=recommendations

If the above doesn't apply here, you can create a billing ticket, here: https://azure.microsoft.com/en-us/support/create-ticket. This is completely free

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

This doesnt apply as we did not create any key in the KeyVault. Also since we cancelled the subscription we have no way to enter the tool and verify anything.

We did create a ticket, however we can't create a refund ticket as we have no invoice yet.

Answer 3

Hi @Proof of Concept

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Checking if there are any active objects still in KeyVault, such as keys or certificates. You can log into the Azure portal and check your Resource Groups to make sure everything is deleted. Sometimes there are still other services, such as virtual machines or storage accounts, that can generate revenue, so it’s worth checking those out as well

Then, check your payments in the Cost Management + Billing section of the portal to see exactly where the payments are coming from. If you notice any cancellations but the charges are still showing up, please contact Azure Support. You can make a support request in the Support + Support section of the portal, and select Billing Subscription as your case type. Be sure to mention that you canceled KeyVault but they are still charging, and include your membership ID just in case.

Once everything is in order, it’s important to monitor your billing dashboard regularly to ensure they aren’t overcharged. You can use the Cost Management tool to track future usage.

If any reference please go through this link:-

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

If you have any further queries, do let us know.