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I have completed all steps in the Verification checklist to advance to the next level in Azure. I also used the chatbot application with Build with AI. I only have $5,000 left from my $25,000 credit, but I'm not receiving any responses to my support tickets regarding advancing to the next level. Additionally, my engagement score is not visible. I urgently need assistance.
This is a critical situation as my remaining credit is limited, and I need immediate support to resolve these issues.
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Hi Yunus Ödül,
Thank you for reaching out to us on the Microsoft Q&A forum.
Based on your description, it appears that your submission is still under review.
Please note that if your request for additional Azure credits has been pending for an extended period, it may be due to the need for further verification of the information provided. Typically, such requests are reviewed within three business days; however, response times may be longer if additional verification is required.
Checkout this doc for more info: Get More Benefits FAQs
Why do I get “No Score Available” under Engagement score?
The Engagement score is not available for accounts with Azure credit offers of $5,000 or less. This tile will display “No score available.”
The Engagement score will start to calculate for accounts with Azure credit offers of $25,000 or more within the first three months of being accepted into the program or approved for the next credit offer. During this time, you see “No score available.” On month four, the score will populate and guide you to keep building and try new Azure services.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi,
I have been waiting for a response for more than a month and have opened several tickets without receiving any feedback. I submitted an architectural review request, and the meeting time was changed once by your team and once by me. After that, I haven't received any response from the relevant person.
This situation is unacceptable as I've been waiting for over a month without any proper communication. The standard three-day review period you mentioned has been greatly exceeded, and I haven't received any explanation for these delays.
Regarding the Azure credits and Engagement score information you provided - while I appreciate this information, it doesn't address my primary concerns about:
1. The lack of response to my multiple tickets
2. The unresolved architectural review meeting
3. The overall breakdown in communication
I would appreciate:
1. An immediate review of my pending tickets
2. A concrete timeline for the architectural review meeting
3. A direct contact person who can help resolve these issues
Please provide an update on these specific concerns as soon as possible.
Best regards,
Yunus Ödül
Hi Yunus Ödül,
Could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue.
Thank you.
I have recently created a new support ticket with the number 2412100040006803. Unfortunately, I did not save my previous ticket numbers, and I don't recall receiving any emails containing those ticket numbers.
However, I can confirm that I have submitted at least 5 support requests over the past month. To provide context: I have been actively seeking assistance for more than a month, consistently trying to get a response through multiple support channels. While I cannot provide the specific ticket numbers for these previous requests, the frequency and volume of my support attempts (approximately 5 times over the past month) demonstrate the ongoing nature of my concerns.
My new ticket number (2412100040006803) is the only reference number I currently have available. I would appreciate if you could not only address this current ticket but also investigate my previous support requests from the past month.
Best regards,
Yunus Ödül
I have recently created a new support ticket with the number 2412100040006803. Unfortunately, I did not save my previous ticket numbers, and I don't recall receiving any emails containing those ticket numbers. However, I can confirm that I have submitted at least 5 support requests over the past month.
To provide context: I have been actively seeking assistance for more than a month, consistently trying to get a response through multiple support channels. While I cannot provide the specific ticket numbers for these previous requests, the frequency and volume of my support attempts (approximately 5 times over the past month) demonstrate the ongoing nature of my concerns.
My new ticket number (2412100040006803) is the only reference number I currently have available. I would appreciate if you could not only address this current ticket but also investigate my previous support requests from the past month.
Best regards,
Yunus Ödül
Hi Yunus Ödül,
Thank you for providing the support ticket number. We will reach out to our team internally and help to resolve it soon.
Dear Support Team,
I am writing to follow up on my support ticket (2412100040006803) which still remains unanswered. This continues the pattern of unresponsiveness that I have been experiencing over the past month.
@Rakesh Gurram We still haven't received a response to our ticket, 3 days have passed.
Hi Yunus Ödül,,
Apologies for the delay. I have escalated your ticket to the relevant team and will ensure you receive an update soon.
Thank you for your patience.
When will it happen? I have been waiting for your answer for 10 days.