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Dear Support Team,
Here are my two inquiries. I truly appreciate your help on these issues.
Issue 1:
We are under the Sponsored Startup. Are the Microsoft 365 Business Premium eligible for the other members, not just for a CEO?
We have enabled the Microsoft 365 Business Premium benefit for the CEO (myself). I could have added members, but they only receive Business Basic. Can the team members receive the same benefit,, to be specific, can they also download Office software locally, such as MS Word, Excel, and PowerPoint?
FYI, We're supported by the Berkeley SkyDeck.
Issue 2:
In addition, under my payment, we might have purchased a licence instead of "activating the benefit (supposed to be free for 12 months)", the invoice is shown:
Your invoice references:
G067623891: charged us 989 JPY on Nov 28 2024
G063258130, which is FREE.
Looking forward to hearing from you soon,
Best wishes,
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Hi Maro Machizawa,
Thank you for reaching out to us on the Microsoft Q&A forum.
Apologies for the delayed response.
As a member of the Microsoft for Startups Founders Hub, you are eligible for a one-year subscription to Microsoft 365 Business Premium for up to 50 users. To activate this benefit, visit the Founders Hub Portal. Once activated, the offer will be valid for 12 months.
Please note that a credit card is required during activation for identity verification and to avoid service interruptions once the benefit period ends. Ensure the country selected during registration for Microsoft 365 matches the country associated with the credit card used.
You can manage your subscription, submit support requests, and process cancellations through the Microsoft 365 Portal
For more details, please refer to the document linked here.
Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi Maro Machizawa,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.
Thank you!
Hi Maro Machizawa,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions.
@Rakesh Gurram Dear Rakesh
thank you for your comments. I can see that I am allocated $5000 credit.
I may have an issue seeing the premium subscription for all the other teams. they are only given 365 Basic.
that might have caused, because in the process of sign-up for this, sponsored office365,
I might have purchased a premium (?). I need someone correct for it, from the single account purchase to this Sponsored version.
In addition, when I try to access the portal, it asks me to "purchase"
which version corresponds to the Sponsored one??
https://www.microsoft.com/en-us/microsoft-365/business/compare-all-microsoft-365-business-products
See the image below.
I need further follow-up, please check my current subscription status and give me guidance how to adjust it.
Hi Maro Machizawa,
It appears there may be a discrepancy with the subscription levels for your teams. Based on the information provided, it seems the other teams are only seeing the 365 Basic subscription, while you may have purchased a Premium subscription during the sign-up process for the sponsored Office 365. To resolve this issue, we recommend reaching out to a billing engineer for assistance. Please create a ticket with their team to ensure your credits are correctly assigned to the appropriate account.Thank you.
Thank you Rakesh,
Thank you. I've tried to create a ticket, it does not allow me to go through.
at the click here and on, it gives me options that does not exist for our case, and there is NO option to proceed to create a ticket.
Could you please help me creating a ticket?!
Hello, @Rakesh Gurram
I cannot create a ticket. Is there a way to communicate with a billing engineer for assistance?
Hi Maro Machizawa,
Apologies for the delayed response.
We request you to follow these steps in the appropriate order to successfully raise the support ticket.
Thank you.
Dear @Rakesh Gurram
I have contacted Office 365 support. Now they told me this is Startup Hub's issue so I shall contact the Hub's support. It puts me in a circular puzzle.
I have also now noticed, the Business Premium Subscription has been cancelled (or disappeared) in the Office 365, while Startup Hub still shows it is redeemed...
I need to reach to a representative who can resolve this... Please help...
Hi, I cannot get to that look.
When I clicked the See all support, it refreshes the page but I cannot see the Get Business support pop up window.