Update Software With SCCM

Question

Hello,

I am a computer science student working on SCCM software for my university thesis project.

But I encountered a problem, and that is that when updating software using SCCM, the update is not sent to the clients.

I also checked all the connections between the server and the clients and found no problems. All ports are open. There is no antivirus or firewall between the server and the client, but I still have this problem.

Of course, when installing AGENT on the client, I saw an error in the logs, which I posted a picture of for you, but in the end, AGENT is installed on the client and I can see in the SCCM console that it is installed on the client.Screenshot 2024-12-06 104807.pngScreenshot 2024-12-06 104840.png

After the AGENT is installed on the client, I go to the SCCM console and from there I want to update a software installed on the client.

But after deploying the update, nothing happens and the deployment status goes to Unknown.Screenshot 2024-12-06 111121.png

I would appreciate if you could help me solve this problem.

Thank You..

Answer 1

The issue seems to be related to communication or configuration problems between the SCCM server and the client. Here's a short checklist to help troubleshoot:

Agent Logs: Check the logs (CcmExec.log and ClientIDManagerStartup.log) on the client to identify specific errors during installation and communication.

Client Policy: Ensure the client is receiving policies from the server. Check the PolicyAgent.log on the client.

Boundary Groups: Confirm that the client is assigned to the correct boundary and boundary group in SCCM.

Update Deployment Logs: On the client, check UpdatesDeployment.log and WUAHandler.log to verify the update process.

Client Health Check: Use the SCCM Client Health feature to ensure the client is functioning correctly.

Status Unknown: If the deployment status is "Unknown," check the communication between the client and the SCCM server (Management Point). Verify the client can reach the server's URL.