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hello,
we have a problem deleting a user in EXO. When listing a user using get-mailuser badaccount | Select * is listed the user. When you try to delete an account using remove-mailuser, the command returns the error
"Write-ErrorMessage : Ex4215D1|Microsoft.Exchange.Configuration.Tasks.ManagementObjectNotFoundException|Recipient "baduser_RELOCNF_7e04b752" couldn't be read from domain controll
er "PA4PR07A15DC003.EURPR07A015.PROD.OUTLOOK.COM". This may be due to replication delays. Switching out of Forest mode should allow this operation to complete successfully."
The user was synchronized with onpremise ad, however removed from replication and deleted from deleted users....
any idea how to delete users from EXO ?
Thank you
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Hello, @Marek G,
It's been a long time since I've seen an update from you on this case.
Just wanted to check if the answer shared below helped. If it helped, then would request you to please "Accept the answer" as it would be helpful to others in the community as well. Should you need more help on this, you can feel free to post back.
Best Wishes,
Alex Zhang
Hello, @Marek G,
It's been a long time since I've seen an update from you on this case.
Just wanted to check if the answer shared below helped. If it helped, then would request you to please "Accept the answer" as it would be helpful to others in the community as well. Should you need more help on this, you can feel free to post back.
Best Wishes,
Alex Zhang
Hello, @Marek G,
Welcome to the Microsoft Q&A platform!
The error message suggests that the recipient "baduser_RELOCNF_7e04b752" couldn't be read from the domain controller due to potential replication delays. Here are a few steps you can try to resolve this issue:
1.Switch Out of Forest Mode: As the error message suggests, you can try switching out of Forest mode by using the following cmdlet. This allows the command to access Active Directory objects that aren't currently available in the default scope.
Remove-MailUser -Identity "baduser_RELOCNF_7e04b752" -IgnoreDefaultScope
2.Check Replication Status and Force Synchronization: Ensure that the replication between your on-premises Active Directory and Azure AD is complete. You can use the cmdlet below to check the status of your synchronization and force a synchronization if necessary.
Get-ADSyncScheduler
Start-ADSyncSyncCycle -PolicyType Delta
3.Soft Delete and Permanently Delete: As your description, if the user is still showing up, you might need to soft delete the user first and then permanently delete them. Use the next cmdlet to finish this.
Get-MailUser -Identity "baduser_RELOCNF_7e04b752" -SoftDeletedMailUser | Remove-MailUser -PermanentlyDelete
4.Check for Retention Policies: Retention policies or litigation holds can prevent deletion. Verify if any such policies are applied to the user and remove them if necessary.
5.Perform deletion in EAC: If the above steps don't resolve the issue, go to the Exchange Admin Center to delete the target user instead. Follow the steps below.
For details, please refer to https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-mail-users#use-the-eac-to-remove-mail-users.
These steps should help you troubleshoot and resolve the issue with deleting the user in EXO. Let me know if you need more detailed instructions on any of these steps!
If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.
Thank you for your support and understanding.
Best Wishes,
Alex Zhang
Hello, @Marek G,
Is there any update on this thread?
If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.
Thank you for helping to improve Microsoft Q&A!
Best Wishes,
Alex Zhang
hi i try , but
Remove-MailUser : A parameter cannot be found that matches parameter name 'IgnoreDefaultScope'
i cannot still delete mailuser :(
Hello, @Marek G,
Thank you for your prompt reply.
Have you tried to perform a user deletion operation in EAC? This is often the easiest and most effective way, so if you are experiencing problems with the deletion process, hopefully you can provide a screenshot or brief description to help resolve the issue more accurately.
You can also try to use the Get-Recipient cmdlet to get the user object and then pass the result to the Remove-MailUser cmdlet. for example:
Get-Recipient "baduser_RELOCNF_7e04b752" | Remove-MailUser -PermanentlyDelete
If these steps still do not resolve the issue, it is advisable to create a service request in the Microsoft 365 Admin Center to contact support to see if they can help you remove this email user on the backend.
If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.
Thank you for helping to improve Microsoft Q&A!
Best Wishes,
Alex Zhang
hi sorry. I apologize for the late response. in the end, it ended up opening a ticket on M$ with the user in cloud being modified by the M$ technical.
Hello, @Marek G,
Please consider marking the answer which was summarized from your information as answer. Maybe it will help more people with similar problems, this will be easy for other community members to find the useful one.
Thank you for helping to improve Microsoft Q&A!
Best Wishes,
Alex Zhang
Hello, @Marek G
Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this!
Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others(https://docs.microsoft.com/en-us/answers/support/accepted-answers#why-only-one-accepted-answer)", I'll repost your solution in case you'd like to "Accept (https://learn.microsoft.com/en-us/answers/support/accept-answer#accepted-answer-in-a-question-thread)" the answer).
Issue Symptom:
The user is experiencing an issue deleting a user account in Exchange Online (EXO). When listing the user with get-mailuser badaccount | Select *, the user appears. However, attempting to delete the account with remove-mailuser returns an error indicating that the recipient couldn't be read from the domain controller due to possible replication delays, and suggests switching out of Forest mode. The user was synchronized with on-premises AD but has been removed from replication and deleted from deleted users.
Resolution:
The issue ended up opening a ticket on M$ with the user in cloud being modified by the M$ technical.
Hope you can consider accepting the answer as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.
Thank you for helping to improve Microsoft Q&A!
Best Wishes,
Alex Zhang
Hello, @Marek G
If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
Best Wishes,
Alex Zhang