I am Italian, forgive my english please. EACH TIME I TURN ON MY COMPUTER I RECEIVE AN ERROR MESSAGE: YOUR ACCOUNT CANNOT BE LOGGED IN. THIS PROBLEM CAN OFTEN BE RESOLVED BY LOGGING OUT OF YOUR ACCOUNT AND THEN LOGGING IN AGAIN. IF YOU DO NOT LOG OUT NOW, ANY FILES YOU CREATE OR CHANGES YOU MAKE MAY BE LOST. (PERSONAL SIDE NOTE: CAN A WORD OR EXCEL FILE ALSO LOSE CHANGES I MADE EVEN IF I SAVE THE FILE?). TOP RIGHT ICON IN OFFICE FILES: CURRENTLY YOU CANNOT ACCESS YOUR ACCOUNT. TO RESOLVE THE PROBLEM PLEASE LOG IN AGAIN. <a href="https://filestore.community.support.microsoft.com/api/images/33995e96-aee0-4331-91a3-4ef860f8c126?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSJuCA2ZmfUATZ4sexOU3qkKi%2FgiIbyNy%2FgeMt6YwyDrVeN%2Br3yfpJEyhHxshNSzEd4UgJGag%2Fvv2qS9xglGEAJr99Y%2BEeEW4vPjpg4PioNbO%2Bq18cbV0V7uf8L6ZoW52Hm2FmkDlgYWLN3%2Bf4BV%2Byow89%2FbrBlm5zF4ShuvKMKHZEXTPQcOYg%2B8Em%2FOWfGCkMmPxwnTi2WlYBQuRuccUTZEMT5988PYswfVsorOQKpGEFt9IBIqRIpXHiYuCLBnVhjDSF9SXAT8LJq8WEgkQM1PkU%2F%2BhjKoXv2X4a%2F5lYZZU%3D%22filestore.community.support.microsoft.com%22" rel="ugc nofollow"><img src="https://filestore.community.support.microsoft.com/api/images/33995e96-aee0-4331-91a3-4ef860f8c126?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSJuCA2ZmfUATZ4sexOU3qkKi%2FgiIbyNy%2FgeMt6YwyDrVeN%2Br3yfpJEyhHxshNSzEd4UgJGag%2Fvv2qS9xglGEAJr99Y%2BEeEW4vPjpg4PioNbO%2Bq18cbV0V7uf8L6ZoW52Hm2FmkDlgYWLN3%2Bf4BV%2Byow89%2FbrBlm5zF4ShuvKMKHZEXTPQcOYg%2B8Em%2FOWfGCkMmPxwnTi2WlYBQuRuccUTZEMT5988PYswfVsorOQKpGEFt9IBIqRIpXHiYuCLBnVhjDSF9SXAT8LJq8WEgkQM1PkU%2F%2BhjKoXv2X4a%2F5lYZZU%3D" alt="Immagine" /> ___________________________________________________________________________________________________ PARTIALLY COMPLIANT ACCESSIBILITY <a href="https://filestore.community.support.microsoft.com/api/images/4bc5e752-dfe9-46ff-8148-a2d2e679f4e5?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSJuCA2ZmfUATZ4sexOU3qkKi%2FgiIbyNy%2FgeMt6YwyDrVeN%2Br3yfpJEyhHxshNSzEd4UgJGag%2Fvv2qS9xglGEAJr99Y%2BEeEW4vPjpg4PioNbPsSs5e4KYFEPLYCIwh9fVJldFnKwAs8DF6KXtQ6oyjEv3yTVComgOZz0JEmGTL%2FGp4EK3t7akUp7aUKt8X4HvaulKdqjXTlkKP%2FjbyLkuTUIl6RcHp6HIVmRqb%2BVZH1xTb4QTZmcQgUNidu5mkEx3%2FvICsESdyIgMv0q9axjxPHGxGnuWzNnaA%2BGo2L0gwKGk%3D%22filestore.community.support.microsoft.com%22" rel="ugc nofollow"><img src="https://filestore.community.support.microsoft.com/api/images/4bc5e752-dfe9-46ff-8148-a2d2e679f4e5?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSJuCA2ZmfUATZ4sexOU3qkKi%2FgiIbyNy%2FgeMt6YwyDrVeN%2Br3yfpJEyhHxshNSzEd4UgJGag%2Fvv2qS9xglGEAJr99Y%2BEeEW4vPjpg4PioNbPsSs5e4KYFEPLYCIwh9fVJldFnKwAs8DF6KXtQ6oyjEv3yTVComgOZz0JEmGTL%2FGp4EK3t7akUp7aUKt8X4HvaulKdqjXTlkKP%2FjbyLkuTUIl6RcHp6HIVmRqb%2BVZH1xTb4QTZmcQgUNidu5mkEx3%2FvICsESdyIgMv0q9axjxPHGxGnuWzNnaA%2BGo2L0gwKGk%3D" alt="Immagine" /> _____________________________________________________________________________________________________ THERE ARE PROBLEMS WITH YOUR OFFICE ACCOUNT. TO FIX THEM PLEASE LOG IN AGAIN: <a href="https://filestore.community.support.microsoft.com/api/images/de65f5eb-df20-4bda-84d4-b48114f9fefc?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSioEgGfH9sTyu7bc8jsbKJQQ7Sun3bZWkCZyyKnyXakEeuWlkHGI98Wolvv7lxXxnLddqL8ikY1AyMR%2F9kykI8sa%2FOnn%2Bmjq04ZBBtERvQ%2BgTOvter2Omt%2F0%2F%2BejY2RKZLicXtxCnXlG7ZzJcvCx3CWgHuND55VXG712AZ4EJIfiO32bnm0YoMO%2BDWVkWoOEWQVcQ%2Bx5n5iGB3CF%2Bx1BYwPwpA4S%2FD%2FXvfbBMWbLJbyWEIvihLguKn3PxdfZfs4P%2BoWl0tewxLeHfLZ0pvO0dxdIwEdkpQ%2BP%2FVkkcLgkr7VE%3D%22filestore.community.support.microsoft.com%22" rel="ugc nofollow"><img src="https://filestore.community.support.microsoft.com/api/images/de65f5eb-df20-4bda-84d4-b48114f9fefc?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSioEgGfH9sTyu7bc8jsbKJQQ7Sun3bZWkCZyyKnyXakEeuWlkHGI98Wolvv7lxXxnLddqL8ikY1AyMR%2F9kykI8sa%2FOnn%2Bmjq04ZBBtERvQ%2BgTOvter2Omt%2F0%2F%2BejY2RKZLicXtxCnXlG7ZzJcvCx3CWgHuND55VXG712AZ4EJIfiO32bnm0YoMO%2BDWVkWoOEWQVcQ%2Bx5n5iGB3CF%2Bx1BYwPwpA4S%2FD%2FXvfbBMWbLJbyWEIvihLguKn3PxdfZfs4P%2BoWl0tewxLeHfLZ0pvO0dxdIwEdkpQ%2BP%2FVkkcLgkr7VE%3D" alt="Immagine" /> SOMETIMES IN SETTING PAGE: SOME ACCOUNTS REQUIRE USER INTERVENTION <a href="https://filestore.community.support.microsoft.com/api/images/ee322ad8-b8c4-4b3b-af43-c392df9b8009?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSioEgGfH9sTyu7bc8jsbKJQQ7Sun3bZWkCZyyKnyXakEeuWlkHGI98Wolvv7lxXxnLddqL8ikY1AyMR%2F9kykI8sa%2FOnn%2Bmjq04ZBBtERvQ%2BhOiPxh%2F0zkedfkE93tARdHF%2FoEGOuzaG83r5VRqKBtUsrxPXWH9a%2FFKZx1crrdDZOD5Aa%2F51RV7IFevXDQjnIt%2BnHoE4jIFaQ3nz72FJXNwtInL2Ug0c0rkkwC7UQCFY%2FVWijYs%2FqoQFwteoMhr2SyK8GqQqnb1vA0ldiHf9G%2BkrVHToHDOBU7ZTzCINpV3mY%3D%22filestore.community.support.microsoft.com%22" rel="ugc nofollow"><img src="https://filestore.community.support.microsoft.com/api/images/ee322ad8-b8c4-4b3b-af43-c392df9b8009?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSioEgGfH9sTyu7bc8jsbKJQQ7Sun3bZWkCZyyKnyXakEeuWlkHGI98Wolvv7lxXxnLddqL8ikY1AyMR%2F9kykI8sa%2FOnn%2Bmjq04ZBBtERvQ%2BhOiPxh%2F0zkedfkE93tARdHF%2FoEGOuzaG83r5VRqKBtUsrxPXWH9a%2FFKZx1crrdDZOD5Aa%2F51RV7IFevXDQjnIt%2BnHoE4jIFaQ3nz72FJXNwtInL2Ug0c0rkkwC7UQCFY%2FVWijYs%2FqoQFwteoMhr2SyK8GqQqnb1vA0ldiHf9G%2BkrVHToHDOBU7ZTzCINpV3mY%3D" alt="Immagine" /> A PROBLEM OCCURRED, THE APPLICATION HAS MADE TOO MANY REQUESTS. CHOOSE “RETRY” TO CONTINUE. 0x80860010 IF I LOGIN TO LOGIN.LIVE.COM I HAVE NO PROBLEMS BUT IF I TRY TO LOG IN TO LOGIN.MICROSOFTONLINE.COM I RECEIVE MESSAGE: The username may be incorrect. Make sure it is spelled correctly. If not, contact your administrator: <a href="https://filestore.community.support.microsoft.com/api/images/6e345703-bd9b-4c72-8930-edc585f46858?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSioEgGfH9sTyu7bc8jsbKJQQ7Sun3bZWkCZyyKnyXakEeuWlkHGI98Wolvv7lxXxnLddqL8ikY1AyMR%2F9kykI8sa%2FOnn%2Bmjq04ZBBtERvQ%2BjAIG6H9RryORL6nIP3AiIR3oOTxX9f3kzf34bXYnvrL0BDfOyR0wGLmcSYHaQL1s3xmaYjZGJC9fc4dnYry8jDi8qiR56LidhcCdc8%2Fs1iYbKGJh5sa2leF3oCnJOw4SN3o5YZ0eBygvkoXM3QsmOiBg99bOACS6aMrLmxrV8p9TT3M%2Bpyx5se7WxCF7TAy5E%3D%22filestore.community.support.microsoft.com%22" rel="ugc nofollow"><img src="https://filestore.community.support.microsoft.com/api/images/6e345703-bd9b-4c72-8930-edc585f46858?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSioEgGfH9sTyu7bc8jsbKJQQ7Sun3bZWkCZyyKnyXakEeuWlkHGI98Wolvv7lxXxnLddqL8ikY1AyMR%2F9kykI8sa%2FOnn%2Bmjq04ZBBtERvQ%2BjAIG6H9RryORL6nIP3AiIR3oOTxX9f3kzf34bXYnvrL0BDfOyR0wGLmcSYHaQL1s3xmaYjZGJC9fc4dnYry8jDi8qiR56LidhcCdc8%2Fs1iYbKGJh5sa2leF3oCnJOw4SN3o5YZ0eBygvkoXM3QsmOiBg99bOACS6aMrLmxrV8p9TT3M%2Bpyx5se7WxCF7TAy5E%3D" alt="Immagine" /> IF I LOGIN TO ACCOUNT.MICROSOFT.COM I HAVE NO PROBLEMS: <a href="https://filestore.community.support.microsoft.com/api/images/3d1c5004-2664-4a57-8870-25163c8c3349?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSJuCA2ZmfUATZ4sexOU3qkKi%2FgiIbyNy%2FgeMt6YwyDrVeN%2Br3yfpJEyhHxshNSzEd4UgJGag%2Fvv2qS9xglGEAJr99Y%2BEeEW4vPjpg4PioNbOq7FnG93f6px%2BrtGEWk0946CHxE9shcfiFfcGGsSf2n3TJ%2FEr0RbtwZwPKXJJt6voLkxM4TE7KU3lH4lx6GPw%2Fu1R%2Fi71TkBOneXtBCfr9E2orbuySAo2TPxnDyuq7%2FWMIbsoX72y2YiPKqcoIpO2LKT2qTnyN8iHdrPcP8rxKEBkA1gdTk5bmhFMYKUSu%2FRw%3D%22filestore.community.support.microsoft.com%22" rel="ugc nofollow"><img src="https://filestore.community.support.microsoft.com/api/images/3d1c5004-2664-4a57-8870-25163c8c3349?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OSJuCA2ZmfUATZ4sexOU3qkKi%2FgiIbyNy%2FgeMt6YwyDrVeN%2Br3yfpJEyhHxshNSzEd4UgJGag%2Fvv2qS9xglGEAJr99Y%2BEeEW4vPjpg4PioNbOq7FnG93f6px%2BrtGEWk0946CHxE9shcfiFfcGGsSf2n3TJ%2FEr0RbtwZwPKXJJt6voLkxM4TE7KU3lH4lx6GPw%2Fu1R%2Fi71TkBOneXtBCfr9E2orbuySAo2TPxnDyuq7%2FWMIbsoX72y2YiPKqcoIpO2LKT2qTnyN8iHdrPcP8rxKEBkA1gdTk5bmhFMYKUSu%2FRw%3D" alt="Immagine" />

Hi @ Dario Regarding the issue of account error displayed in Office apps, I suggest you close all Office apps and OneDrive. Then download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and run it using elevated permissions to remove licenses and cached account information. Re-open the Office apps, and sign back into your accounts for a check.

Office professional 2021 - logged out daily and automatically

Dario 20

I am Italian, forgive my english please.

EACH TIME I TURN ON MY COMPUTER I RECEIVE AN ERROR MESSAGE:

YOUR ACCOUNT CANNOT BE LOGGED IN. THIS PROBLEM CAN OFTEN BE RESOLVED BY LOGGING OUT OF YOUR ACCOUNT AND THEN LOGGING IN AGAIN. IF YOU DO NOT LOG OUT NOW, ANY FILES YOU CREATE OR CHANGES YOU MAKE MAY BE LOST. (PERSONAL SIDE NOTE: CAN A WORD OR EXCEL FILE ALSO LOSE CHANGES I MADE EVEN IF I SAVE THE FILE?).

TOP RIGHT ICON IN OFFICE FILES:

CURRENTLY YOU CANNOT ACCESS YOUR ACCOUNT. TO RESOLVE THE PROBLEM PLEASE LOG IN AGAIN.

___________________________________________________________________________________________________

PARTIALLY COMPLIANT ACCESSIBILITY

_____________________________________________________________________________________________________

THERE ARE PROBLEMS WITH YOUR OFFICE ACCOUNT. TO FIX THEM PLEASE LOG IN AGAIN:

SOMETIMES IN SETTING PAGE:

SOME ACCOUNTS REQUIRE USER INTERVENTION

A PROBLEM OCCURRED, THE APPLICATION HAS MADE TOO MANY REQUESTS. CHOOSE “RETRY” TO CONTINUE. 0x80860010

IF I LOGIN TO LOGIN.LIVE.COM I HAVE NO PROBLEMS BUT IF I TRY TO LOG IN TO LOGIN.MICROSOFTONLINE.COM I RECEIVE MESSAGE: The username may be incorrect. Make sure it is spelled correctly. If not, contact your administrator:

IF I LOGIN TO ACCOUNT.MICROSOFT.COM I HAVE NO PROBLEMS:

Dario 20 Reputation points

2024-12-13T14:06:47.7466667+00:00

hello. posso confermare che purtroppo il suggerimento non ha risolto i miei problemi. quando apro un file di office vedo in alto la mia immagine e il punto esclamativo in un triangolo giallo. non so cosa altro fare. grazie.
Jiajing Hua-MFST 12,725 Reputation points Microsoft Vendor

2024-12-16T09:25:39.8166667+00:00

Hi,

If you have the work or school account, please go to Windows Settings > Accounts > Access work or school, then removed any account that was in there by hitting Disconnect.

Then I suggest you uninstall Office.

Restart the machine, re-install it from Subscriptions page.
Dario 20 Reputation points

2024-12-16T09:54:43.83+00:00

Hi,

il mio computer desktop viene usato da più membri della famiglia. avevo acquistato e installato office professional plus 2021, poi mia moglie ha collegato il suo account di lavoro che offriva microsoft 365. ovviamente a me interessa mantenere office professional plus 2021. può essere questo il problema? in settings/accounts/access work school non c'è nessun account collegato
Jiajing Hua-MFST 12,725 Reputation points Microsoft Vendor

2024-12-26T09:48:13.4933333+00:00

Hi，

Sorry for the delay.

Does your wife have a product license of Microsoft 365 Apps under her account? If so, this could be the cause of this issue. Office may get confused between two logged in accounts with different product licenses.
Dario 20 Reputation points

2024-12-26T11:47:17.2666667+00:00

yes, that could be the problem. how to solve? thanks
Jiajing Hua-MFST 12,725 Reputation points Microsoft Vendor

2024-12-27T09:34:40.5133333+00:00

Hi @Dario，

I want to confirm again: it was your wife's Microsoft 365 account that automatically logged out with the error in the pictures above, not your licensed account of Office 2021; You wife's account also has a license for Microsoft 365 Apps, right?If so, I recommend you uninstall Office 2021 and install Microsoft 365 Apps for a check, although you want to keep Office 2021.

Or you can create a virtual machine and install Microsoft 365 Apps for your wife in there.
Dario 20 Reputation points

2025-01-04T13:11:56.7566667+00:00

hello. ok you say it is my wife's account being logged out, but in word/excel, near to the warning message up right, I can see my account picture with my face, not my wife's... In control panel I can see listed my Office pro (I want to keep) and no microsoft 365.

Accepted answer

Jiajing Hua-MFST 12,725 Reputation points Microsoft Vendor

2024-12-10T07:18:07.9366667+00:00

Hi @Dario

Regarding the issue of account error displayed in Office apps, I suggest you close all Office apps and OneDrive.

Then download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and run it using elevated permissions to remove licenses and cached account information.

Re-open the Office apps, and sign back into your accounts for a check.
Please sign in to rate this answer.
Dario 20 Reputation points

2024-12-10T10:28:44.0233333+00:00

Hello friends, please tell me how to close onedrive, do you mean I have to disconnect? how? I generally do not use Onedrive but I see the folder. regarding running OLicenseCleanup.vbs I do not see any menu "run as administrator" when clicking right on mouse, so please give me more instructions to get elevated permissions please, thanks @Jiajing Hua-MFST

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Jiajing Hua-MFST 12,725 Reputation points Microsoft Vendor

2024-12-11T06:55:41.0933333+00:00

Hi @Dario，

Thanks for your back.

If you do not use OneDrive, please ignore this step. (If you enabled OneDrive sync, there will be a cloud icon in the lower right corner of the taskbar. , after right-click on the OneDrive icon, then we can quit OneDrive.)

For the second question, due to different system environments, if there is no "Run as Administrator" after you right-click on the script, you may just double click on it, then check whether there is any prompt shown, if not, the script will run and will automatically close after it is finished.

Dario 20 Reputation points

2024-12-11T15:33:35.2666667+00:00

Ciao, ho applicato i tuoi suggerimenti. al momento non mi sembra cambiato molto:

Aggiungo che adesso Outlook mi sta generando problemi con alcuni account di google che non riesce a sincronizzare. proverò ancora nei prossimi giorni. grazie

Dario 20 Reputation points

2025-01-04T13:16:32.3533333+00:00

it seems a little bit better (no warning messages when using office apps), but each time I turn on my PC it still ask me to disconnect microsoft to start.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

1 additional answer

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
2 deleted comments

Comments have been turned off. Learn more

Share via

Office professional 2021 - logged out daily and automatically

1 additional answer

Your answer