unable to verify mobile number while purchasing subscription

Question

I recently created a new Azure account using a new Outlook email address, and while attempting to subscribe to the free Azure subscription, I encountered an issue with verifying my mobile number. Despite multiple attempts, I am unable to complete the verification process.

Could you kindly assist me with resolving this issue? Any guidance or support you can provide would be greatly appreciated.

ERROR:

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.

Answer 1

Hi Shahabas,
For focused and dedicated assistance with this issue, please file a subscription ticket with our support team. You can submit a (free) support ticket with our Azure subscription support team by creating an Azure support request and selecting Subscription Management as the issue type.

Refer to this FAQ: How do I submit a support request if I can't sign in to the Azure portal?

You can also contact customer service for your country or region.
Please don't forget to Accept helpful answer and close this thread. Thank you.

Answer 2

Hi Shahabas

Please follow the instructions from this guide -https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue

You can contact Azure subscription management team for further assistance. Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Thank you.

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