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I got a new phone and it will not allow me to set up the Authenticator for my personal email. Every time I request help I get no emails on my back up email. How am I supposed to set up the Authenticator app on my new phone without my old one? It’s a terrible endless cycle where nothing gets achieved. It even made me change my password for no reason and I am still unable to set up authentication.
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unless you backed up the account with the old phone (and the new phone is same O/S). You will need to have your email account reset (by the email admin). How reset works depends on your email provider. Often you just need a QR code from your email provider.
I have tried numerous times and in numerous way to find the QR code but my “back up” email is not connected to this outlook email either so I have no way of re-authenticating my application. Since this is a personal email account, am I the email admin? If so, how do I reset the account?
I have tried numerous times and in many ways to find this QR code to verify my phone. Unfortunately the “back up” email I have is running into the same problem with verification issues. I cannot get a code to verify my phone by text either and messaging through the app doesn’t because it doesn’t recognize my phone yet. I am at a loss
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Try updating or modifying your verification method in the following ways:
Access your account through: www.myaccount.microsoft.com Then Security Info button, Update info. You can add an alternate email address for verification. It sent a verification code to this email.
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Yes it was, thank you so much! I tried to reply earlier and it was not showing up for some reason.
Hi @Bethany Cheney
Thanks for your reply!
If the reply is helpful, please click "Accept Answer" as an answer.It will help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!