We’re unable to validate your phone number

Question

Hi,

I am from the Philippines, and I am trying to create an Azure account. However, I cannot complete the signup process because I keep getting an error: "We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup."

Please let me know what to do to fix this issue.

Thank you.

Answer 1

Hi Raine

Thanks for posting this query.

I'm Ankush and I'll attempt my best to help you out.

Please verify with following steps,

1. check the format of your phone number and country code
2. try a different contact number
3. switch browser (use the edge browser) or clear the browser caches
4. try using incognito mode
5. you may check for browser updates
6. Try creating account through phone if not tried earlier
7. You may try to change your mobile carrier.
8. Enable- disable airplane mode and then try to validate the number.

Contact Microsoft support if above steps yield no results - https://support.microsoft.com/

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Answer 2

Hi, I am having the same issue. tried all browsers and incognito. tried with different numbers. my colleague also tried and had the same experience. Please help resolve. the basic guidelines provided did not resolve the issue.