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I moved from Office 2019 to 2021 and so far am quite unhappy. For example, where is the Rules dialog kept. I want to delete multiple rules. In Office 2019, right click on a message and I can create a rule or edit any of the rules. Not there in 2021.
Do a “bing” search and,…. Let’s omit the several "Microsoft" web pages that provide instructions to click a button or icon that does not exist on my computer.
So, where do I look to find the option to edit message rules in Outlook 2021?
The problem is worse than appears. A possible workaround is to delete folders that are the targets of rules then get to the rules when it fails.
The above is the partial result of trying to delete the folder names Carlos & G....
The below is the next step. So far I have tried 12 times to delete the folder.
After clicking OK, the dialog closes, and the folder remains.
Do I need to go back to Office 2019?
Even if you don't have a fix, please reply to indicate someone has viewed this thread.
Thank you for your time.
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What is the email connection method? (Exchange connection, IMAP connection, POP connection)
Its IMAP. I used the automated method of setting up the accounts. The server is Blue Host, and I have been using them for years with no problems.
Please try the following operations.
The primary dialog in outlook is not the same as above. First, in the main tool bar the Send/Receive tool is missing. See below then more comments.After clicking the ellipsis, three dots, The tool bar on the right does not contain a Rules option. So my dialog is not the same.
And just to make it worse, the Help tool will not show the version of Outlook I am running.
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Hi @Bryan Kelly
Welcome to our forum!
According to the screenshot you provided, it looks like the issue occurred in New Outlook client, right? If so, based on my research, you may edit the rules by going to right-click the message>select Rules and then manage or create rules. Also, you may edit rules by going to Setting (Icon)>Mail>Rules>...>Edit/Delete Rules.
Hope it helps.
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I see the comment to select a message, right click, then pick rules. That is the first think I tried. "Rules" is not there. This is a problem.
And I tried added a comment using the Chrome browser. That screen is still hung with the wait indicator and I cannot even open a new tab. I opened Edge and am posting this.
Hi @Bryan Kelly
Thanks for response.
According to you latest information, it seems you are using a third-part IMAP account in New Outlook, right? If so, as i know, the new Outlook currently does not support creating rules for POP or IMAP accounts. This feature is only available for accounts with Microsoft domains like Outlook.com, Hotmail, Live, or Exchange Server accounts. I am afraid that you need to switch back to the legacy Outlook to continue to use this feature. More information: unable to create Rules in New Outlook - Microsoft Community
Please kindly understand that many functions are not designed at present. To get this feature more quickly, I have found a post in feedback collection website, and you could vote for it. Many features of our current products are designed and upgraded based on customers’ feedback. You can also make suggestions on that website and hope Microsoft will notice this in the future.
Thanks for your support and understanding!
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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While trying the above tips I happened to see the option
Help -> Go to classic Outlook
Viola, the tools needed are there. I certainly did not expect them (Microsoft Outlook engineers) to make such a horrible change.
And then when visiting the rules, noticed another inconsistency. When running Outlook for the first time, and establishing my email accounts, "it", meaning Outlook and Windows, discovered all my sub-folders for my various email accounts. That seemed to be good. But it populated everything with what seemed like all my messages. I visited email < forums at my_site dot net > and saw all the emails that were also in < business at my site dot net > All of them. That is also bad behavior.
Further, all the sub folders within Outlook were discovered, and created, in triplicate, but none of the rules made it from Outlook 2019 to Outlook 2021
I am not impressed with Outlook 2021.