How to fix SQL Server 19 issues with Act Premium Cloud version

shep greene 0

I am trying to load SQL Server 19, required to use with ACT Premium for Cloud, so I can use word processing, email and other items such as Act database templates, mail merge, etc. ACT onboarding tells me the SQL Server integration is a Microsoft issue, so I am trying to find a MS contact who can help resolve these issues. There are several error messages generated by ACT, depending upon the function I am trying to activate. "Prerequisite not found", etc.

Erland Sommarskog 114.9K Reputation points MVP

2024-11-27T22:48:22.8633333+00:00

Do you install SQL Server separately? Or is it installed as part of the installation for ACT? In the latter case, it is difficult to help for people who don't know ACT.
ZoeHui-MSFT 39,271 Reputation points

2024-11-28T06:32:22.3566667+00:00

Hi @shep greene,

Is there any error message from sql server side for us to narrow down the issue?
shep greene 0 Reputation points

2024-11-28T15:10:50.01+00:00

The download was not successful. In Internet Explorer. verify that the Act site domain is in the trusted sites listIn security settings for active X...check that automatic prompting for Active X is enabled

In security setting for downloads that file downloads is enabled
shep greene 0 Reputation points

2024-11-28T15:22:35.7366667+00:00

I also cannot download or open Act integration. My understanding is that SQL19 was downloaded as part of ACT Premium for Cloud. ACT onboarding expert tells me that a Microsoft issue prevents SQL server 19 from operating properly.
shep greene 0 Reputation points

2024-11-28T15:29:05.2066667+00:00

ACT mail merge to a word processor or printer requires a one-time download. To install the required components, go to Tools, Preferences, Word Processor & Download. But components do not download.

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Erland Sommarskog 114.9K Reputation points MVP

2024-11-28T21:52:28.46+00:00

I also cannot download or open Act integration. My understanding is that SQL19 was downloaded as part of ACT Premium for Cloud. ACT onboarding expert tells me that a Microsoft issue prevents SQL server 19 from operating properly.

To me this sounds like a vendor who is not able to support their own product. I would drop them as a hot brick.

Even if there is really is a bug/issue on the Microsoft of things, ACT should help you get it resolved. At least if they want to keep you as a customer.
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How to fix SQL Server 19 issues with Act Premium Cloud version

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