How do I contact Azure support without upgrading my subscirption

Question

So I have a minimal Azure portal. I use my Visual Studio credit to pay for it. This month it went over a few dollars.

My old CC info is for the US. I am in Canada now. My Microsoft account is set to Canada, but for some reason the Azure one is not. I cannot change the CC to a cdn one. The support just takes me around in circles and cannot send a ticket.

What can I do to simply get help paying them?

Thanks,

Answer 1

@Ben Levy Sorry for the painful experience.

I understand your concern about adding a new credit card (Canada) for using the subscription. You need to contact Azure billing and subscription management support to guide you adding a new credit card for the current subscription.

Please create a new billing support request using the instructions below.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. You will be prompted with some recommended solutions. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Hope this helps. Please tag me in your reply if you have any concerns or need further assistance.

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