Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Polycom CX300 R2 functionality after new laptop
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Dawud
0
Reputation points
Hi all,
My Polycom knowledge is not brilliant so apologies if this is a silly question.
We have a user who uses a Polycom CX300 R2 connected via USB to her laptop, which uses a Skype for Business client. She has recently switched laptops and since the switch, whenever she is on a call and attempts to put the phone back into the cradle, it doesn't end the call like it would on the old laptop, and has to end the call manually on the SFB client. The same is the case for using the keypad during a call, for example "Click 1 for X option", and also has to use the SFB client.
She is seeing the message "please upgrade office communicator" occasionally, but this appears to be quite an outdated piece of software and not installable from Microsoft directly.
Any help would be appreciated.
Kind regards,
Dawud
{count} votes
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JimmyYang-MSFT 54,326 Reputation points Microsoft Vendor2024-11-26T07:02:00.84+00:00 It seems like the issue you're facing might be related to compatibility or driver issues. Here are a few steps to troubleshoot and potentially resolve the issue:
- Update Skype for Business Client: Ensure that the Skype for Business client on the new laptop is up to date. Sometimes compatibility issues stem from running an outdated version of the software.
- USB Port and Driver Check:
- Make sure the Polycom CX300 R2 is connected to a stable USB port.
- Check for any USB driver updates for the new laptop. This can sometimes resolve hardware compatibility issues.
- Install or Update Polycom Device Drivers: Some Polycom devices require specific drivers. Look for any available drivers for the CX300 R2 and ensure they are installed correctly on the new laptop.
- Skype for Business Device Configuration:
- Go to the Skype for Business client and navigate to Tools > Options > Audio Device.
- Ensure the Polycom CX300 R2 is selected for audio.
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Dawud 0 Reputation points
2024-11-26T11:35:00.6333333+00:00 Hey there,
So the rest of these seem to be all okay, but I can't seem to find a driver for the CX300 R2 to dowload online, if there is one at all. Is this just something to be updated via Device Manager?
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