Conditional Access Policy Name Location

Handian Sudianto 5,421

Hello,

I have conditional access policy to allowing some users only can access from Indonesia only. This policy is working from long time ago. Now i have one user complain that he not able to access to the M365 from their home.

I can see in the log the user using ip address 182.253.48.60 and if i lookup on https://www.iplocation.net/ip-lookup the IP address 182.253.48.60 belong to Indonesia, but why Microsoft detect this ip from Singapore?

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Raja Pothuraju 8,500 Reputation points Microsoft Vendor

2024-11-25T10:06:45.18+00:00
Hello @Handian Sudianto,

Thank you for posting your query on Microsoft Q&A.

Based on your description, it appears that you are experiencing an issue where the IP address 182.253.48.60 is incorrectly identified as being in Singapore in the Entra Sign-in logs. This mismatch is causing the Conditional Access policy to block access for a user signing in from Jakarta, Indonesia.

To address this issue, I will need to consult with my engineering team. However, I require some additional details from you:

Correlation ID:

Date/Timestamp:

Tenant ID:

IP Address: 182.253.48.60

Correct Location: Jakarta, Indonesia

Incorrect Location: Singapore, Central Singapore

Please share one of the failure Correlation IDs, along with the corresponding Timestamp and Tenant ID.

As this information contains personally identifiable details, kindly send it via email to AzCommunity@microsoft.com with the subject line: Attn: Pothurajur. Include the following in the email body:

A link to this thread or post.

The requested information.

Once I receive the necessary details, I will escalate the issue internally to the engineering team for investigation and resolution regarding the geo-location of IP address 182.253.48.60.

Thanks,
Raja Pothuraju.
Handian Sudianto 5,421 Reputation points

2024-11-25T23:21:48.37+00:00

hi @Raja Pothuraju

Mail sent....
Raja Pothuraju 8,500 Reputation points Microsoft Vendor

2024-11-26T01:20:26.7066667+00:00

Hello @Handian Sudianto,

Received your email. I'll share an update once Geo-location mapped to correct location.

1 answer

akinbade abiola 19,450 Reputation points

2024-11-25T07:27:14.42+00:00

Hello Handian Sudianto,

Thanks for your question.

This may require creating a ticket or contacting Azure support as I also checked and saw the IP from biznet networks in IND. You might also need to contact the ISP to see if they can help.

As a temporary measure, maybe modify the Conditional Access policy to allow access from the specific IP address before support gets to it?

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
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