Open AI credit Not Received after Redeemed

Ibitayo samson Oriola 5

I redeemed my Open AI $2500 on my Microsoft Startup Founders Hub...

Open AI credit Not Received after Redeemed.

PLEASE HELP ME I NEED IT FOR MY NEXT PROJECT!!!

navba-MSFT 27,100 Reputation points Microsoft Employee

2024-11-25T05:54:03.6033333+00:00

@Ibitayo samson Oriola Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

.

If you have redeemed your OpenAI credit but have not received it, you should contact OpenAI directly for assistance. You can reach out to them at the following email addresses: microsoftstartups@openai.com

.

I am also sharing another thread similar to this, for your reference.

.

Please let me know if you have any follow-up questions. I would be happy to help.
navba-MSFT 27,100 Reputation points Microsoft Employee

2024-11-28T04:47:33.2+00:00

@Ibitayo samson Oriola Just following up to check if my suggestion helped. Please let me know if you have any further queries. I would be happy to help.
Ibitayo samson Oriola 5 Reputation points

2024-12-02T05:29:31.5866667+00:00

I tried sending emails to Open AI but there was no response.

PLEASE HELP US.
navba-MSFT 27,100 Reputation points Microsoft Employee

2024-12-02T05:36:40.7433333+00:00
@Ibitayo samson Oriola Thanks for getting back. Please follow the below plans for now:

.

Plan 1:

You could also try to login to https://platform.openai.com/settings/ with your email account which has OpenAI credits approved, Under Billing --> Credits section, you should see the status of the credits.

.

Plan 2:

Please login to Microsoft foundershub.startups.microsoft.com/ Navigate to Benefits and check under Redeemed Benefits, you can check the status if the benefits are being redeemed.

.

Plan 3:

Sharing the below links which you can leverage for checking the startup benefits:

Program Benefits: https://aka.ms/startuphelp-benefits

Getting More Benefits: https://aka.ms/startuphelp-get-more

.

Plan 4:

If none of the above action plan helps, I would request you to open a Support ticket with Founders Hub support team, by following the below steps:

Sign in to the Founders Hub Portal.

Select the "?" icon in the top-right corner of the screen.

Select "Submit a Support Ticket". Attach relevant documents or screenshot of errors as needed.

Hope this helps.
Ibitayo samson Oriola 5 Reputation points

2024-12-02T05:47:51.8933333+00:00

I will definitely apply this method 3 and 4
navba-MSFT 27,100 Reputation points Microsoft Employee

2024-12-02T05:49:32.52+00:00

@Ibitayo samson Oriola Please keep me posted about the progress.
Ibitayo samson Oriola 5 Reputation points

2024-12-06T06:08:05.4433333+00:00

Update on the Delayed Open AI credit after being redeemed on the Microsoft Startup Founders.

I sent emails to Open AI support and this is the response I got from them.

They are redirecting me to Microsoft Contact Us page .

PLEASE WHAT CAN I DO...I NEED HELP
navba-MSFT 27,100 Reputation points Microsoft Employee

2024-12-06T06:29:51.2966667+00:00

@Ibitayo samson Oriola Thanks for getting back. I am checking this internally.

In the meantime, May I know the status on opening the ticket with Founders Hub team ? (see the plan 4 mentioned above).

Awaiting your reply.
navba-MSFT 27,100 Reputation points Microsoft Employee

2024-12-06T09:20:53.87+00:00

@Ibitayo samson Oriola Please share your Org ID, company name and email ID over private message. I will escalate this internally and check if they can assist on priority.
navba-MSFT 27,100 Reputation points Microsoft Employee

2024-12-09T04:10:47.82+00:00

@Ibitayo samson Oriola I am yet to hear from the FoundersHub team. I will keep you posted once I hear from them.
Ibitayo samson Oriola 5 Reputation points

2024-12-09T05:38:23.73+00:00

Thank You for your Assistance Sir...I will be waiting for their response.

1 answer

navba-MSFT 27,100 Reputation points Microsoft Employee

2024-12-13T01:56:16.5566667+00:00

I have heard back from the Product Owners. Unfortunately there isn't anything we can do to expedite the process with OpenAI requests. The OpenAI support team is in charge of actually processing those requests. Since these credits are third-party, our support scope is limited.

Please, reach out to microsoftstartups@openai.com and follow-up as this is the only way forward.
Please sign in to rate this answer.
Ibitayo samson Oriola 5 Reputation points

2025-01-04T04:45:03.83+00:00

Hi there,

I got this mail from the Open AI team yesterday,after I reminded them about my delayed credit...

Ibitayo samson Oriola 5 Reputation points

2025-01-04T05:32:00.17+00:00

I am still confused...I don't know what to do
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Open AI credit Not Received after Redeemed

1 answer

Your answer