I can't send newsletters from Sharepoint, but I can send a link to the newsletter. What's going on?

Question

I have been having an odd issue with Sharepoint's newsletter feature.

When I create a newsletter, it appears to post correctly to our intranet site and everything. I would then like to send out the newsletter as an email to my colleagues so they can read it directly in their email. To do this, I attempt to enter my individual email in the 'to:' box. The 'Send' button changes color and I am able to click it and receive an 'Email Sent' confirmation notification, but the email never arrives in my inbox.

The strange thing is, when I take the same steps but add the step of checking the 'send as a link' option before I send the newsletter to myself (therefore foiling my intent to send the newsletter directly in the email), the link does arrive in my inbox.

Obviously I have something like a solution here, but I can't imagine why I would receive the link version of the newsletter and not the newsletter itself through the same process. I want to reduce one step for my coworkers in reading the newsletter, so that they don't have to log in to Sharepoint to read it if they don't want to, especially for those that might be reading it on a mobile device.

Is this something I need to talk to my IT team about or is this a known bug in Sharepoint's newsletter feature?

Answer 1

Hi @Emily Salsbury,

Thank you for posting in this community.

Based on your question, I tested it in my environment. This is what I did:

1. Create a News post in the community site.

2. Click on the Post and send button

3. Send the email to myself.

4. I successfully received the email.

Please make sure your steps are the same as mine and let me know if you have something different from mine.

If we have the same steps, then we need to run some tests to narrow down the source of the problem. Please perform the following tests:

1. Sometimes these SharePoint emails are considered spam, and you can check to see if the email is in your junk mailbox.
2. Not sure if the individual email address you are sending from is the address in your tenant, it should be in ******@yourtenant.onmicrosoft.com format. You could try sending it to your other coworkers to see if they get the email properly.
3. Please try sending a blank News post, it's likely that something in your previous News prohibits you from sending it as an email. The difference between sending a link and sending an email is that a link requires you to log in and make sure you have the appropriate permissions to see the content, whereas an email does not. Therefore, content such as lists or document libraries in “News” are likely to be the cause of your email not being delivered.
4. If the issue persists, please test in other sites. We need to confirm if this affects all sites in the tenant.
5. Try to use a different browser or your browser's InPrivate mode to see if the same error occurs.

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