There was a problem connecting to the remote resource. Ask your network administrator for help | Error code: 0x3000008

Question

This is in reference to RDS issue, whenever I try to connect Remote desktop connection using RDS icon, it gives below error. I have mentioned the configuration also for RDS. Please suggest on this issue.

There was a problem connecting to the remote resource. Ask your network administrator for help.

Error code: 0x3000008

Extended error code: 0x0

redirectclipboard:i:1

redirectprinters:i:0

redirectcomports:i:0

redirectsmartcards:i:0

devicestoredirect:s:*

drivestoredirect:s:*

redirectdrives:i:1

session bpp:i:32

prompt for credentials on client:i:1

server port:i:3389

allow font smoothing:i:1

promptcredentialonce:i:1

videoplaybackmode:i:0

audiocapturemode:i:0

gatewayusagemethod:i:1

gatewayprofileusagemethod:i:1

gatewaycredentialssource:i:0

full address:s:TestRDS1.lab.local

gatewayhostname:s:rds.lab.local

workspace id:s:TestRDS1.lab.local

use redirection server name:i:1

loadbalanceinfo:s:tsv://MS Terminal Services Plugin.1.lab_test

use multimon:i:1

alternate full address:s:TestRDS1.lab.local

Answer 1

Hello，

Thank you for posting in the Microsoft Community forum.

Based on the RDP file you uploaded, the remote desktop connections all seem to have been configured correctly. You can refer to the following steps to further troubleshoot intermittent connection failures:

1. Check that the latest system updates are installed on both the server and client. Also ensure that the Remote Desktop Client on the client computer is up to date.

 

2. Make sure your Internet connection is stable. Intermittent network issues can cause problems when trying to connect to RDS. You can check the basic network connection from the client to the server using ping, tracert, nslookup, telnet 3389, or powershell test-netconnection.

 

3. Use the netstat tool to check the listener status on the terminal server.

Finds an entry for the port number (3389) assigned to RDP. The port should appear in the list and be in Listening state.

At the command prompt, type "netstat -a" and then press Enter.

For more information, please refer to: Troubleshoot establishing Terminal Services session - Windows Server | Microsoft Learn

When testing, observe the following Windows event logs. Before checking, enable Show analytical and debug logs.

All event logs are located in Event Viewer under the Applications and Services Logs /Microsoft/Windows node.

• Microsoft-Windows-TerminalServices-ClientActiveXCmore

• Microsoft-Windows-TerminalServices-RDPClient/Analytics

• Microsoft-Windows-TerminalServices-RDPClient/Debug

• Microsoft-Windows-TerminalServices-RDPClient/Operational

 

Reference:

Remote Desktop Services RDS Access Connectivity Overview and Troubleshooting | Microsoft Learn

I hope this helps.

Best regards

Jacen

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