While fetching values of metrics - userFacingDiagnostics.network.getLatest() LatestNetworkDiagnostics, NetworkDiagnosticChangedEventArgs from '@azure/communication-calling' Data not fetched. Observed behavior- Blank object received Event not triggered when it should. Please provide technical support/guide how to use these metrics from library to fetch the network details of azure call.

@Sharma, Ritika Thanks for posting your question in Microsoft Q&A, apologize for any inconvenience caused on this. 1.Blank object received for --> userFacingDiagnostics.network.getLatest() As per the documentation here , this value will be defined if the event never got fired. 2.Event not triggered when it should. Ideally, these events get fired off that could indicate due to some underlying issue (poor network, user has their microphone muted) that a user might have a poor experience.

Values of metrics NetworkDiagnostics and LatestNetworkDiagnostics not fetched in communication-calling library. Please provide technical support.

Sharma, Ritika 160

While fetching values of metrics -

userFacingDiagnostics.network.getLatest()
LatestNetworkDiagnostics, NetworkDiagnosticChangedEventArgs from '@azure/communication-calling'

Data not fetched.

Observed behavior-

Blank object received
Event not triggered when it should.

Please provide technical support/guide how to use these metrics from library to fetch the network details of azure call.

VenkateshDodda-MSFT 23,141 Reputation points Microsoft Employee

2024-11-25T04:00:49.1+00:00

@Sharma, Ritika Following up to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this.

Accepted answer

VenkateshDodda-MSFT 23,141 Reputation points Microsoft Employee

2024-11-22T11:08:50.45+00:00

@Sharma, Ritika Thanks for posting your question in Microsoft Q&A, apologize for any inconvenience caused on this.

1.Blank object received for --> userFacingDiagnostics.network.getLatest()

As per the documentation here, this value will be defined if the event never got fired.

2.Event not triggered when it should.

Ideally, these events get fired off that could indicate due to some underlying issue (poor network, user has their microphone muted) that a user might have a poor experience.
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1 person found this answer helpful.
Sharma, Ritika 160 Reputation points

2024-11-29T08:29:11.9366667+00:00

Hi,

My use-case requires me to detect if the network quality changes, and if the network connection goes off. Does Azure-communication-services provide this information, if yes please guide how to avail this data.

Thanks.

VenkateshDodda-MSFT 23,141 Reputation points Microsoft Employee

2024-11-29T09:36:43.52+00:00

Sharma, Ritika, Thanks for your response.

Currently below are the network diagnostics that ACS support for capturing user diagnostics. You can rely on NetworkRelaysNotReachable event.

Here is the documentation to enable monitoring in ACS resources and SDK sample example to capture the NetworkRelaysNotReachable.

Sharma, Ritika 160 Reputation points

2024-12-24T10:09:02.5033333+00:00

Thank you for the explanation, it helped!
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Values of metrics NetworkDiagnostics and LatestNetworkDiagnostics not fetched in communication-calling library. Please provide technical support.

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