Hi,@Kun Bao
Thanks for posting your question in the Microsoft Q&A forum.
Given the complexity of your current environment, I need to confirm a few pieces of information:
1.Have all of your organization's users migrated to Online? If not, can you describe the state of your current user?
2.Can you see a user's busy/idle status in Outlook?
3.Is the user with the problem receiving an “Unable to update” error in Outlook?
Your response is very important for us to solve your problem, thank you for your support and understanding.